Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Temporary journey time solution aids smart motorway works
    August 12, 2014
    Temporary intelligent transport system (ITS) solutions provider, Mobile Visual Information Systems (MVIS), is to supply its first temporary journey time solution for long-term constant use on a smart motorway project. In partnership with traffic management specialist Vysionics, MVIS developed a temporary journey time solution for continuous operation throughout the two year installation of the smart motorway scheme between junctions 28 and 31 of the M1. The temporary system provides real time journey inf
  • UTMC ANPR communications protocol aids traffic management
    January 30, 2012
    Telematics Technology's Peter Billington describes the effort to give English local authorities and police forces a UTMC ANPR open communication protocol. The story of the impact of communication protocols on the development and utilisation of intelligent equipment is a familiar one both inside and outside the ITS industry. At the outset, a company pioneering its latest technology invariably develops a proprietary protocol. This enables the company's products to talk to the customer systems which need to a
  • Parking operators need to learn from Uber
    November 6, 2019
    For parking operators' customers, end of journey may just be start of frustration
  • Real time active traffic management improves travel times
    July 17, 2012
    Traffic management centres (TMC) have traditionally served to provide surveillance and responses to traffic incidents and recurring and non-recurring changes in road networks. Typically, a TMC collected field data from the roadway and transit infrastructure and provided the integration necessary for operators to see what was happening and then coordinate a response. Standard operating procedures (SOPs) guided operators on how to respond to a given situation. It eventually became impractical for TMC operat