Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Ford Mobility: analytics aids transport proactivity
    April 2, 2020
    Ford Mobility has demonstrated how data analytics can help implement London's transport strategy in areas such as traffic re-timing and in eliminating all road fatalities (Vision Zero) by 2041.
  • P3s offer new options for public transit agencies
    March 28, 2018
    David Crawford welcomes new US guidance on public-private partnerships in the public transit sector. Public-private partnerships (P3s) are becoming increasingly favoured as a means of cost-effectively delivering much-needed public transit projects across the US. Previously, researched examples have tended to be on the large-scale while information on the potential for smaller, more localised schemes has been comparatively sparse. In a bid to fill that gap, the ‘Public Transportation Guidebook for Small
  • Spin e-scooter riders to look out for blind VRUs
    March 4, 2021
    Micromobility firm to offer training on disability awareness for people using its e-scooters
  • Driven consortium aims to trial AVs in London before Christmas
    November 28, 2018
    The Driven consortium, led by software provider Oxbotica, hopes to trial a fleet of autonomous vehicles (AV) in London before Christmas following successful ongoing tests in Oxford. The vehicles will map streets in the London Borough of Hounslow as part of the consortium’s plans to run a fully autonomous fleet between both cities in 2019. Oxbotica has equipped the vehicles with its autonomous software, radar, lidar sensors and onboard computers and cameras. The fleet will gather data on the contents of