Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Highways England awards NRTS contract to Telent Technology services
    December 19, 2017
    Highways England (HE) has awarded the second National Roads Telecommunications Service (NRTS) contract, valued £450m ($602m), to Telent Technology Services. The project aims to keep road users as safe and informed as possible on the UK's motorways and will run for seven years from March 2018. In addition, this technology will also continue to support the smart motorway and expressway programmes.
  • Car traffic in London is down but congestion is up, says new study
    May 18, 2016
    London Congestion Trends, an in-depth study of the causes of traffic congestion in London between 2012 and 2015 published by Inrix, indicates that congestion in London is increasing, with journey times in Central London growing by 12 per cent annually. Inrix says this is consistent with data that shows that the London economy and population are growing, which normally results in an increase in gridlock. Further, unemployment and fuel prices are down, both of which usually mean a rise in traffic. Despite thi
  • Electronic toll collection: Change is in the air
    November 7, 2024
    Trends in technology plus users’ comfort in adopting new advances indicate that the environment for a new electronic toll collection architecture is evolving. Hal Worrall considers what this might look like
  • Uber expands EV and hybrid offering
    January 20, 2021
    Ride-hailing giant also brings journey planning to cities in Mexico, India and Australia