Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Reducing climate impacts starts at the intersection, says Inrix
    September 11, 2023
    The tools to identify and reduce unnecessary delays at intersections are here – and traffic signal performance improvement is also eligible for US government funding, points out Rick Schuman of Inrix
  • Debating the future development of ANPR
    July 31, 2012
    What future is there for automatic number plate recognition? Will it be supplanted by electronic vehicle identification, or will continuing development maintain the technology's relevance? In recent years, digitisation and IP-based communication networks have allowed Automatic Number Plate Recognition (ANPR) to achieve ever-greater utility and a commensurate increase in deployments. But where does the technology go next - indeed, does it have a future in the face of the increasing use of, for instance, Dedi
  • Dubai automates public transport management
    October 17, 2012
    Dubai’s Roads & Transport Authority (RTA) is keen on using cutting-edge technology to control and manage the movement of its mass transit systems, including buses. With the aim of providing advanced services to mass transit users in the Emirate, the Public Transport Agency implemented integrated intelligent systems solutions including the Automated Vehicle Management (AVM) system, which links both the internal and inter-city routes. According to Adel Shakeri, Director of Transportation Systems, RTA Public
  • Cash injection to deliver smart card technology to UK rail passengers
    September 2, 2013
    The UK government is investing US$4.4 million into a trial of paperless ticketing as it starts its multi-million pound push to deliver smart card technology to rail passengers across the south east, Transport Minister Norman Baker has announced. Train operator c2c, which operates between London and the Essex coast, will upgrade ticketing systems at all of its stations outside London, paving the way for passengers to start using smart cards in the region. This will be rolled out on services outside London fr