Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Plug and play approach unifies workzone ITS
    July 18, 2012
    Caltrans District 7 is finalising a ConOps document which will detail a plug-and-play to work zone ITS operation. The organisation's Allen Z. Chen elaborates. Before August is out, on current planning, the California Department of Transportation (Caltrans) District 7 (which covers Los Angeles and Ventura Counties, with a combined population of close to 11 million people) intends to have finalised a Concept of Operations (ConOps) document dealing with Work Zone Transportation Management Systems (WZTMS). The
  • Rethink required to reduce road transport’s environmental impact
    March 15, 2016
    Against a background of a renewed focus on limiting the rise in average temperatures, Colin Sowman looks at a project that is taking a holistic approach to the environmental impact and safety of road transport. At the COP21 meeting in Paris last December, almost 200 nations agreed to reduce greenhouse gas emissions in an effort to keep the rise in global temperatures to 2°C) compared with pre-industrial levels. The transportation sector is a major contributor to the production of CO2, one of the main green
  • Arizona DOT upgrades camera system
    February 22, 2013
    Arizona’s traffic operations centre was built more than twenty years ago; the first traffic camera was installed over Interstate10 in 1990. That’s all changed now thanks to a recent US$2.1 million upgrade of the camera system by Arizona Department of Transportation (ADOT) which replaced cables with fibre optic lines, so the cameras now show fresh images every ten seconds rather than every five minutes. The upgrade has also replaced the 32 video screens in the traffic operations centre, enabling staff to sca
  • ITS needs to talk the talk as well as walk the walk
    March 24, 2014
    The US automated enforcement market is in rude health as the number of systems and applications continues to grow and broaden. Jason Barnes reports. Blessed and cursed – arguably, in equal measure – with a constitution which stresses the right to self-expression and determination, the US has had a harder journey than most to the more widespread use of automated traffic enforcement systems. In some cases, opposition to the concept has been extreme – including the murder of a roadside civil enforcement offici