Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Transport problems need ''strong action from policymakers”
    June 7, 2012
    Taking advantage of the attendance of the heads of ITS Asia-Pacific, ITS America, Ertico – ITS Europe, and ITS Malaysia as the host nation of the recent 12th ITS Asia-Pacific Forum in Kuala Lumpur in April, ITS International initiated a round table discussion on the big ITS issues confronting the individual regions. For such a diverse collection of advanced and emerging nations spanning the globe, in terms of the advancement of ITS, a common single issue emerges above all others
  • Transport planning consultation is culturally important
    February 2, 2012
    Andrew Bardin Williams explores the efforts under way in North Dakota to consult with native tribes during the early stages of transportation project development. These efforts have led to the signing of a Programmatic Agreement between the state DOT and local tribes and the creation of a tribal consultation committee that allows Native Americans to advise on the identification, evaluation and treatment of historic properties, including those of religious and cultural significance
  • A fresh approach to electronic fee collection
    July 16, 2012
    The Utah Transit Authority (UTA) is pioneering fresh approaches to Electronic Fee Collection (EFC) deployment in the US. Its new system, operational since January 2009 on all buses and commuter trains, is the country's first full-network rollout of transit e-ticketing technology built on an open-payment network, according to the organisation's Technology Programme Development Manager Craig Roberts.
  • Road space utilisation improves travel times, reduces costs
    February 1, 2012
    For major road works schemes, necessary lane closures are timed to minimise congestion, most frequently at night and on weekends when traffic is at its lightest. As a result, rigid timetables are used in planning, programming and implementing work. In the UK, to calculate the expected traffic demand through roads works, historic profiles from the loop-based MIDAS (Motorway Incident Detection Automatic Signalling) system were used. These provided a valuable indicator of anticipated traffic behaviour but were