Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • Inrix expands real-time traffic network in Europe
    January 31, 2012
    Inrix has announced that it has expanded its European real-time traffic coverage to 18 countries, making it the largest traffic network in Europe.
  • Transport in the round
    October 13, 2015
    The ITF’s Mary Crass tells Colin Sowman why future transport demands will require governments to overcome the silo effect of individual single-modal authorities. The only global multimodal transport policy organisation,” is how Mary Crass describes the International Transport Forum (ITF), which is housed at the Organisation for Economic Cooperation and Development (OECD). As head of policy and summit preparation at the ITF she says: “All other organisations are either regional or have a modal focus, we cove
  • Investment boost for Canada’s weather warning systems
    August 5, 2013
    David Crawford reviews national and regional initiatives to boost Canada’s weather forecasting. Over the next five years Canada’s national weather services are due to benefit from a CAN$248 million injection of funding into the Environment Canada (EC) department to deliver timelier and more accurate weather warnings and forecasts for users including travellers and transport operators. The scheme, set out in the country’s 2013 Economic Action Plan, is to revitalise the services with new investments in federa
  • Atkins to aid transformation of Colorado’s transportation system
    June 27, 2016
    UK-based design, engineering and project management consultancy Atkins is to assist the Colorado Department of Transportation (CDOT) in transforming the state’s aging transportation system into one of the safest and most reliable in the US. CDOT has selected the company to provide program support for the RoadX Program, its commitment to rapid and aggressive implementation of innovative technology to revolutionise the state’s transportation system within the next ten years. CDOT is investing US$20 m