Skip to main content

Success of Transport for London’s real time bus information service

Since its launch a year ago, the UK’s Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day. TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital. These provide clearer amber text on
October 18, 2012 Read time: 2 mins
Since its launch a year ago, the UK’s 1466 Transport for London (TfL) Countdown real time bus information service has dealt with more than 620 million requests and, according to TfL, the service has made millions of journeys easier, dealing with an average of 1.6 million requests via the internet and smart phones and 36,000 requests via text each day.  

TfL has also recently completed the installation of 2,500 new and improved bus information roadside signs across the capital.  These provide clearer amber text on black background, of particular help to visually impaired passengers. The signs are now also able to display important service information so passengers are kept fully informed at all times. In addition, digital signs are currently in development that will display live bus arrival information on screens in foyers and receptions at rail stations, hospitals and hotels.

Leon Daniels, TfL's Managing Director for Surface Transport, said: “Countdown is the product of many years of work and has developed into the largest and most advanced system of its kind in the UK.  The service has revolutionised the way people make the most of bus services in London. People are now able to have that extra bowl of cereal in the morning or finish their cup of coffee after a meal out knowing they can time their arrival at the bus stop to perfection.”

As part of TfL's ongoing commitment to publish its data, it started providing real time bus arrival information free of charge to third parties in May. Many are utilising this data to produce apps and there are now more than 30 currently available which help to make journeys easier for passengers.

For more information on companies in this article

Related Content

  • UK government’s autumn statement – fuel tax freeze ‘a positive step’
    December 6, 2013
    Among the transport announcements made by the UK Chancellor of the Exchequer, George Osborne, in his Autumn Statement, he promised tax relief for motorists, including a freeze in fuel duty for the remainder of this Parliament. He also confirmed the abolition of the paper road tax disc, ‘removing an administrative inconvenience for millions of motorists’ from October 2014. This move is expected to save the Driver and Vehicle Licensing Authority (DVLA) around US$5 million a year. It will also save fleet own
  • Siemens delivers pedestrian countdown at traffic signals
    November 30, 2015
    First shown at Traffex 2015 in April, production of Siemens’ new Pedestrian Countdown at Traffic Signals (PCaTS) is now fully under way. PCaTS informs pedestrians how long they have to cross the road after the far-side green man signal has gone out. By providing a visible countdown of the time remaining before the appearance of the red man, PCaTS is intended to give pedestrians a better understanding of the time available to complete crossing, reducing anxiety once the green man is no longer displayed. B
  • Via brings microtransit service in Seattle
    April 29, 2019
    Via has deployed a microtransit service comprising of Toyota Sienna vans to connect residents living in Seattle with more public transport. Via says it is working with King County Metro, Sound Transit and the city to offer a first- and last-mile service in south-east Seattle and Tukwila, a suburb in King County, at no additional charge. Each van can carry up to seven passengers to five Sound Transit Link light rail stations: Mount Baker, Columbia City, Othello, Rainier Beach and Tukwila International Boul
  • Smart screens at Heathrow compare live airport transfer options
    April 21, 2015
    Screens have been installed at London’s Heathrow Terminal 2, showing passengers live price and journey time comparisons between taxis and the airport’s train service to central London. The screens combine real-time traffic, weather and Heathrow Express train service information into one user-friendly data feed, or journey comparison generator, at the terminal’s baggage reclaim zone. This summer the screens at each baggage carousel will be translated to the main language of people on the arriving fligh