Serco wins Dubai Metro contract extension to 2021

Serco has signed a two-year extension with Dubai’s Roads and Transport Authority (RTA) to continue operating and maintaining Dubai Metro until September 2021. HE Mattar Al Tayer, director general and chairman of the board of executive directors of the RTA, says: “Serco has delivered operational performance levels on the Dubai Metro with a high train service availability of 99.9% and a punctuality of 99.8%, achieving a record of 204 million journeys in 2018.” The £140m contract includes the operation
April 10, 2019 Read time: 1 min

1676 Serco has signed a two-year extension with Dubai’s Roads and Transport Authority (RTA) to continue operating and maintaining Dubai Metro until September 2021.

HE Mattar Al Tayer, director general and chairman of the board of executive directors of the RTA, says: “Serco has delivered operational performance levels on the Dubai Metro with a high train service availability of 99.9% and a punctuality of 99.8%, achieving a record of 204 million journeys in 2018.”

The £140m contract includes the operation and maintenance of the Red Line expansion which is currently under construction. A test run of the expanded service is expected to start in February next year in readiness for full operation ahead of Expo 2020, which begins in October.

Serco says the Red Line expansion adds 15km and provides Dubai Metro with a total length of 90km and over 120 trains running at peak times.

For more information on companies in this article

Related Content

  • Report highlights community impact of new mobility options
    March 29, 2018
    Local authorities and communities must understand the impacts of the new mobility options and regulate to get the transport systems they want, according to a new report. Colin Sowman takes a look. Outside of the big cities plagued with congestion, the existing transportation system(s) often cope adequately, and the ongoing workload (maintenance, safety…) is more than enough to keep local transport authorities busy. Is it, therefore, a good use of public service employees’ time to keep abreast of the raft
    Read More
  • Doha implements traffic control system
    November 21, 2012
    Expansion of ITS systems has accelerated in Qatar this year, with rapid deployment of a traffic control system in Doha. Less than 10 years from now an extensive system of ITS technology will be operating in Qatar, informing and directing users of the country’s roads. That can be stated with confidence for a number of reasons: the world’s richest country per capita will host the World Cup in 2022 and is understood to be planning to develop sophisticated systems of ITS for road safety and traffic managemen
    Read More
  • Data collection becoming a crowded market
    October 26, 2017
    New ways of gathering data can revolutionise traffic and travel management, so is the writing on the wall for the traditional methods? Jon Masters reports. There are two big industries that stand to be revolutionised by massive increases in data – healthcare and transportation, says Finlay Clarke, the UK managing director of the smartphone sat nav traffic app, Waze. “At present we’re really only at the start of how cities, in particular, will be transformed,” he says.
    Read More
  • Dubai’s tolling call centre operations wins Smart Government Award
    January 20, 2016
    TransCore’s customer service centre operations of Dubai’s Salik Toll System took top honours for the country’s Roads & Transport Authority (RTA) at the recent Number One Government Expo. RTA was presented with the 2015 Hamdan bin Mohammed Award for Smart Government for Best Service Centre. Processing more than 1.7 million transactions each day, the Salik Call Centre competed with 28 other Dubai Government call centres. The award involved rigorous selection criteria that included 150 pages of scoring.
    Read More

Highlighted Content