Serco wins Dubai Metro contract extension to 2021

Serco has signed a two-year extension with Dubai’s Roads and Transport Authority (RTA) to continue operating and maintaining Dubai Metro until September 2021. HE Mattar Al Tayer, director general and chairman of the board of executive directors of the RTA, says: “Serco has delivered operational performance levels on the Dubai Metro with a high train service availability of 99.9% and a punctuality of 99.8%, achieving a record of 204 million journeys in 2018.” The £140m contract includes the operation
April 10, 2019 Read time: 1 min

1676 Serco has signed a two-year extension with Dubai’s Roads and Transport Authority (RTA) to continue operating and maintaining Dubai Metro until September 2021.

HE Mattar Al Tayer, director general and chairman of the board of executive directors of the RTA, says: “Serco has delivered operational performance levels on the Dubai Metro with a high train service availability of 99.9% and a punctuality of 99.8%, achieving a record of 204 million journeys in 2018.”

The £140m contract includes the operation and maintenance of the Red Line expansion which is currently under construction. A test run of the expanded service is expected to start in February next year in readiness for full operation ahead of Expo 2020, which begins in October.

Serco says the Red Line expansion adds 15km and provides Dubai Metro with a total length of 90km and over 120 trains running at peak times.

For more information on companies in this article

Related Content

  • Dubai RTA extends TransCore contract on Salik Toll System
    February 22, 2017
    The Roads and Transport Authority of Dubai (RTA) has extended its contract with TransCore until 2021 to provide customer service operations and maintenance services on the Salik Toll System. TransCore will also provide system upgrades and enhancements, including software updates, servers, increased network and storage capacity, and new roadside equipment. In line with the Authority’s smart government and customer happiness initiatives, TransCore recently developed a new customer application to increase
    Read More
  • IBTTA: industry must commit to trust and accountability
    August 23, 2018
    Without a commitment to trust and accountability, the modern road tolling industry would not have the bedrock which it requires – and which customers demand, says IBTTA’s Bill Cramer When Tim Stewart, executive director of Colorado’s E-470 Public Highway Authority, settled on ‘trust and accountability’ as the themes for his year as IBTTA president, it was a very deliberate choice. Stewart was looking for language that would help deliver the global tolling industry’s message of service excellence to cust
    Read More
  • Arriva wins Netherlands contract in Gelderland
    October 25, 2024
    Bus deal starts in December 2025 and could run until 2042 if extension applied
    Read More
  • Bogota's metro tender delayed
    July 25, 2014
    The tender for Bogota, Colombia’s decades-long and much-delayed first metro line has been pushed to the first quarter of 2015 following expansion of the US$3.6 billion project. The original project included the construction of the first line of Bogota’s 26.5 kilometre long metro, which would have 28 stations and be used by around 600,000 people a day. This is the first of four lines planned to be built in the next 30 years. The metro will complement the existing urban transport system by handling 50 p
    Read More

Highlighted Content