San Francisco to launch mobile fare payment pilot

The San Francisco Municipal Transportation Agency (SFMTA), which oversees all transportation in the city, including the Municipal Railway (Muni), today announced that it will pilot a new smartphone application (app) for purchasing and using transit fares across the Muni system. With the new app, riders will no longer be required to have exact change or rely on fare vending machines to ride. The pilot is expected to begin in the summer of 2015. The SFMTA will be partnering with GlobeSherpa, a leading prov
January 19, 2015 Read time: 3 mins
The 4802 San Francisco Municipal Transportation Agency (SFMTA), which oversees all transportation in the city, including the Municipal Railway (Muni), today announced that it will pilot a new smartphone application (app) for purchasing and using transit fares across the Muni system. With the new app, riders will no longer be required to have exact change or rely on fare vending machines to ride. The pilot is expected to begin in the summer of 2015.

The SFMTA will be partnering with GlobeSherpa, a leading provider of secure mobile ticketing and payment software, to deliver this project to Muni customers. GlobeSherpa’s mobile ticketing platform allows transit riders to purchase, store and use tickets to ride the Muni system using a smartphone and an eCommerce website. Users will be able to store a debit or credit card or use PayPal to purchase tickets anytime and anywhere. GlobeSherpa also will provide SFMTA Transit Fare Inspectors with a new enforcement application to verify mobile fares using a separate hand-held mobile device.

While the Muni mobile payment application will offer fares for Muni only, it is part of a broader effort to evaluate smartphone mobile payment options for adjoining Bay Area transit operators that participate in the Clipper card program. The next generation of Clipper card, slated for introduction by 2020, aims to provide multiple payment options to Clipper patrons.

“This mobile fare payment pilot program is part of our efforts to improve the customer’s experience on the Muni system. With this new app, riders will be able to buy tickets on their phones anywhere and anytime,” said SFMTA Director of Transportation, Ed Reiskin. “Customers will now have another convenient option to pay their Muni fares in addition to cash and Clipper.”

“It’s very common to see transit passengers using a mobile device while on the bus or train, and riders are asking their agencies to provide mobile ticketing technologies,” said Nat Parker, GlobeSherpa CEO. “The SFMTA is responding and we’re ready to help them make it happen.”

The Muni mobile payment application will initially be available for iOS and Android operating systems and there will be no change in fare structure.  Transfers will still be available for those who pay with cash.

For more information on companies in this article

Related Content

  • Washington State’s Community Transit launches real time bus information
    October 25, 2012
    Community Transit in Washington State in the US is equipping all its buses with GPS, automatic passenger counters and other technology that will improve operations, enhance the customer experience, and eventually allow customers to get real-time bus information by phone, computer or mobile device. The Transit Technologies pilot project was launched on a small set of commuter buses to downtown Seattle
    Read More
  • Chicago Transit Authority’s Ventra mobile app hits two million downloads
    August 22, 2017
    Chicago Transit Authority’s (CTA) Ventra mobile app, implemented by Cubic Transportation Systems (CTS, and also used by suburban bus operator Pace and commuter rail system Metra, has reached a milestone with a download of more than two million and was used to purchase nearly US$250 million in fares. The Ventra app, developed and launched by Cubic, CTA and its transit partners in November 2015, is a free, regional transit application in the US that allows customers to plan, manage and pay for journeys ac
    Read More
  • Translink launches ticketing system for Glider bus network
    September 19, 2018
    Translink has unveiled its future ticketing system at the launch of the Glider bus rapid transit network in Belfast. The technology will allow riders with more flexible options to pay for journeys, the company says. Riders will be able to pay with cash, smartcard and contactless payment cards, mobile payments, online accounts and Translink smart cards. Flowbird developed the system and a back-office architecture called CloudFare. It is intended to allow administrators to monitor and control ticketing
    Read More
  • Mobility as a Service gaining traction in US and Europe
    December 15, 2015
    As Mobility as a Service starts to move into the mainstream of transport planning, David Crawford compares European and North American initiatives. Mobility as a Service (MaaS) is a concept fast gaining traction on both sides of the Atlantic as a way of giving travellers digital multimodal one-stop shops and journey planning tools as an alternative to private car use. Planned delivery methods include subscription-based travel packages in Europe, and 'mobility aggregator' apps, including employee commute ben
    Read More

Highlighted Content