Skip to main content

New York bus passengers get real time bus information

Bronx bus passengers will soon be able to avoid waits at bus stops and get bus-arrival information on their home computer, smartphone or mobile phone. With MTA Bus Time, passengers can access a map showing where buses are along a particular route. They can also request a text telling them where the nearest bus is on the route. Developed by New York’s Metropolitan transit Authority (MTA), Bus Time uses accurate location data provided by an enhanced GPS device mounted inside each bus. That information is int
October 30, 2012 Read time: 2 mins
Bronx bus passengers will soon be able to avoid waits at bus stops and get bus-arrival information on their home computer, smartphone or mobile phone.

With MTA Bus Time, passengers can access a map showing where buses are along a particular route. They can also request a text telling them where the nearest bus is on the route.

Developed by New York’s Metropolitan transit Authority (MTA), Bus Time uses accurate location data provided by an enhanced GPS device mounted inside each bus. That information is integrated with the bus operator login information, including the route, run and destination sign code, and transmitted wirelessly to a Bus Time server using onboard cellular equipment and integrated with schedules and map files to output real time next bus information to passengers who can obtain the information through their cell phones, smart phones, PCs and digital displays.

Bus Time was first launched on one bus route in Brooklyn in 2011 as a pilot program and was quickly expanded to another route in the borough, one bus route in Manhattan and the whole of Staten Island.  Since then, more than 38,000 passengers in Staten Island have received bus arrival information by text.

“That’s more than 30% of Staten Island’s bus riding population - an extraordinary usage rate,” said Amanda Moskowitz, general manager of 5676 Mobile Commons, which runs the texting component of MTA Bus Time.

By the end of next year, passengers anywhere in the city will be able to use MTA Bus Time, according to Craig Stewart, senior corporate management officer at the NYC Transit division.

Each bus stop has a posted identification number. To get bus location information, passengers simply text a bus stop number to Bus Time, which then tells them how far away the next three buses are, Moskowitz said.

“It’s a simple concept but it has a huge impact,” she said. “It’s allowed people to avoid waiting unnecessarily at the bus stop. They can now use that time to grab a cup of coffee or spend a few extra minutes at home with their children.”

Related Content

  • May 27, 2014
    Connecticut Transit uses web feedback to improve user experience
    Connecticut champions open government and open data to help fostertransparency, accountability and citizen engagement – and that includes transportation matters as Andrew Bardin Williams discovers. The last thing anyone wanted was to inconvenience or displace others - least of all people who lived and worked in the neighbourhood. Yet, workers in an office building in downtown New Haven, Conn., were tired of shuffling through hoards of people who kept sitting on the stoop to the building while waiting for th
  • May 4, 2020
    MaaS: 130,000 chances for a bad user experience
    Johan Herrlin, CEO of transit data specialist Ito World, puts himself in the hotseat with ITS International to talk about, among other things, why a beautifully designed MaaS app with a perfect subscription model is still a failure if you get your customers lost along the way
  • September 25, 2019
    New York to pump $51.5bn into transit
    New York’s Metropolitan Transportation Authority (MTA) has proposed investing $51.5 billion in the city’s subways, buses and railroads over the next five years. Janno Lieber, MTA chief development officer, says: “The proposed capital programme will be truly transformational – more trains, more buses, more service, more accessibility and more reliability.” The 2020-2024 Capital Plan would put $40bn into the city’s subways and buses and $6.1bn for 1,900 new subway cars to help mitigate delays. MTA also wa
  • March 20, 2017
    Upgrade for New York’s traffic signals
    Swedish company Fältcom, a Telia subsidiary, has closed a deal with the New York City Department of Transportation (DOT) to supply its IoT platform MIIPS for an upgrade of 475 traffic signals in Manhattan, Queens, Brooklyn and Staten Island in an effort to improve traffic flow at intersections. It is estimated that there are more than 13,000 traffic lights in New York City. Fältcom’s Linux-based MIIPS is already used by the DOT in a program which connects buses and digital displays to provide travel inf