Skip to main content

New South Wales scraps paper tickets

New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted. Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said. “Given the enormous success, it’s now time to stop running t
July 5, 2016 Read time: 2 mins
New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted.

Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said.

“Given the enormous success, it’s now time to stop running two ticketing systems and move to one convenient system that enables future innovation.

“With the single electronic system we can move to the next stage in ticketing, with a customer trial in 2017 for tapping on with credit and debit cards.”

Since the roll-out of Opal began in December 2012 customers have taken 800 million trips and more than 7.5 million cards have been issued, including one million Gold Senior/Pensioner cards, 700,000 Child/Youth cards, and 350,000 School Opal cards.

A comprehensive information campaign will remind the remaining customers who don’t have Opal that it’s time to make the switch.

Related Content

  • ‘Getting schooled in infrastructure’ tour kicks off
    June 17, 2014
    The ‘Getting schooled in infrastructure’ campaign bus tour by the US Laborers' International Union of North America (LIUNA) began this week at the now-closed I-495 bridge in Wilmington. The tour, intended to highlight LIUNA’s concerns about the country’s failing roads and bridges, will travel through more than 22 cities and Congressional districts in a bid to press Congress to pass a long-term, full-investment Highway Bill this year. The campaign also includes radio ads, billboards, online activity and g
  • Half of passengers ‘would pay for better technology’
    August 2, 2013
    David Crawford considers the finding of a passenger attitude survey in nine cities worldwide. Three quarters of regular users of public transport in nine capital and other major cities worldwide believe that electronic ticketing would make travel easier; while an overwhelming 92% would welcome paperless travel in any form, according to a recent consumer survey from global management consultants Accenture. Of the 4,500 urban travellers aged over-18 who were quizzed, some 90% routinely used public transport.
  • New ticketing system for Dakar's 100% electric BRT
    June 4, 2024
    Riders in Senegal's capital can use Calypso cards, contactless tickets and QR code tickets
  • Multi-operator, multi-mode integrated travel information
    February 1, 2012
    David Crawford looks forward to the completion of Stockholm's JustNu project. End-2010 is the target date for delivery of the final stages of Stockholm public transport authority (PTA) Stockholms Lokaltrafik (SL)'s ambitious JustNu (Right Now) integrated travel information system. Installation began in 2004, and the result will represent a large-scale and highly exportable solution to the need for harmonisation of traveller information in urban regions with multiple transport operators.