Skip to main content

New South Wales scraps paper tickets

New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted. Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said. “Given the enormous success, it’s now time to stop running t
July 5, 2016 Read time: 2 mins
New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted.

Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said.

“Given the enormous success, it’s now time to stop running two ticketing systems and move to one convenient system that enables future innovation.

“With the single electronic system we can move to the next stage in ticketing, with a customer trial in 2017 for tapping on with credit and debit cards.”

Since the roll-out of Opal began in December 2012 customers have taken 800 million trips and more than 7.5 million cards have been issued, including one million Gold Senior/Pensioner cards, 700,000 Child/Youth cards, and 350,000 School Opal cards.

A comprehensive information campaign will remind the remaining customers who don’t have Opal that it’s time to make the switch.

Related Content

  • Voting for change - the democratisation of transportation
    December 8, 2014
    Contra Costa is using an innovative planning method to gather suggestions and craft future transportation spending plans. Public opinion in matters relating to transport rarely exceeds complaints about congestion on the roads, crowded metros, slow buses with ‘exorbitant’ fares or perhaps enforcement cameras.
  • Australia uses contactless tech at pedestrian crossings
    August 27, 2020
    The units reduce unnecessary stopping cycles, firm says
  • Cannabis and cars don’t mix
    October 28, 2022
    Increased – legal – cannabis use has created increased – illegal – use by drivers. Adam Hill looks at a new report which advises State Highway Safety Offices on tackling the issue
  • Pilot shows how wi-fi data could improve London Underground journeys
    September 11, 2017
    Journeys on London Underground could be improved through Transport for London (TfL) harnessing wi-fi data to make more information available to customers as they move around London, new research has shown. The four-week TfL pilot, which ran between November and December last year, studied how depersonalised wi-fi connection data from customers' mobile devices could be used to better understand how people navigate the London Underground network, allowing TfL to improve the experience for customers.