Skip to main content

New South Wales scraps paper tickets

New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted. Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said. “Given the enormous success, it’s now time to stop running t
July 5, 2016 Read time: 2 mins
New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted.

Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said.

“Given the enormous success, it’s now time to stop running two ticketing systems and move to one convenient system that enables future innovation.

“With the single electronic system we can move to the next stage in ticketing, with a customer trial in 2017 for tapping on with credit and debit cards.”

Since the roll-out of Opal began in December 2012 customers have taken 800 million trips and more than 7.5 million cards have been issued, including one million Gold Senior/Pensioner cards, 700,000 Child/Youth cards, and 350,000 School Opal cards.

A comprehensive information campaign will remind the remaining customers who don’t have Opal that it’s time to make the switch.

Related Content

  • To charge or not to charge, that is the question
    January 26, 2018
    Alan Dron looks at why congestion charging and other similar schemes are so controversial in North America. In August, Andrew Cuomo, governor of New York State, described congestion charging for the city as “an idea whose time had come,” according to the Bloomberg wire service. In October, he announced a ‘Fix NYC’ advisory panel to study methods of easing congestion on the city’s streets. Although Cuomo did not specifically mention congestion charging when setting up the panel, he said it would study
  • Cubic Transportation Systems to discuss the future of public transportation
    April 8, 2016
    Representatives from Cubic Transportation Systems (CTS), will speak at the APTA Fare Collection & Revenue Management Summit and TransITech Conference, two events to be held in parallel in San Diego from 11-13 April. The APTA Fare Collection & Revenue Management Summit brings together public and private sector professionals from across the transit industry to discuss lessons learned from recent payment system implementations in public transport and other development projects around the world. The APTA Tr
  • Asecap Days delves beneath the surface of tolling
    August 8, 2017
    Colin Sowman picks his highlights from Asecap’s 45th annual Study and Information Days in Paris. European tolling association Asecap holds annual Study & Information Days, provides delegates with updates on the latest moves and thinking in the tolling sector and is a key meeting place for concessionaires from 22 countries. The importance of road transport to the French economy was highlighted by the country’s director general of transport infrastructures, François Poupard, in the opening session. He told th
  • Moody’s projects positive 2017 outlook for US toll roads industry
    December 2, 2016
    The outlook for the US toll road industry remains positive, reflecting the expectation of continued strong traffic and revenue growth in the next 12 to 18 months, according to Moody’s Investors Service in its yearly outlook, Tolls Roads – US: 2017 Outlook – Strong Traffic and Revenue Growth Support Positive Outlook. Moody’s estimates that median traffic growth among 48 rated toll roads will range from three per cent to four per cent in the remainder of 2016 and into 2017, and that median toll revenue wil