Skip to main content

New South Wales scraps paper tickets

New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted. Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said. “Given the enormous success, it’s now time to stop running t
July 5, 2016 Read time: 2 mins
New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted.

Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said.

“Given the enormous success, it’s now time to stop running two ticketing systems and move to one convenient system that enables future innovation.

“With the single electronic system we can move to the next stage in ticketing, with a customer trial in 2017 for tapping on with credit and debit cards.”

Since the roll-out of Opal began in December 2012 customers have taken 800 million trips and more than 7.5 million cards have been issued, including one million Gold Senior/Pensioner cards, 700,000 Child/Youth cards, and 350,000 School Opal cards.

A comprehensive information campaign will remind the remaining customers who don’t have Opal that it’s time to make the switch.

Related Content

  • Transit takes on demanding role
    April 2, 2021
    Community transport - or paratransit - has historically formed the basis of demand-responsive operations. But with new routing technologies, David Crawford sees wider potential
  • UK motorists concerned about increase in mobile phone use while driving
    November 23, 2016
    Over 86 per cent of UK motorists think distraction caused by mobile phones has become worse in the last three years, according to the second Safety Culture Survey commissioned by road safety charity IAM RoadSmart. In second place was congestion at 81 per cent, reflecting the increasing number of vehicles on the roads as the recession ends. Of the 2,000 UK drivers surveyed, nearly three quarters believed aggressive driving had worsened over the last three years, with more than 60 per cent reporting the
  • Level of MaaS provides step-by-step roadmap to integrated transport
    August 22, 2018
    Transportation consultant Jack Opiola considers how a ‘Levels of MaaS’ approach - along with the concept of ‘co-opetition’ and increasing public acceptance - can smooth the journey to a future with more sustainable mobility The premise of Mobility as a Service (MaaS) is simple: the seamless, infinitely adaptable delivery of mobility, together with associated information, ticketing, and payment services, across all modes of transport. All of this is in near-real time - or predictively, wirelessly, securely
  • LA mobility wallet unifies transport 
    November 22, 2021
    Riders across South Los Angeles will be able to access various modes via one payment system