Skip to main content

New South Wales scraps paper tickets

New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted. Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said. “Given the enormous success, it’s now time to stop running t
July 5, 2016 Read time: 2 mins
New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted.

Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said.

“Given the enormous success, it’s now time to stop running two ticketing systems and move to one convenient system that enables future innovation.

“With the single electronic system we can move to the next stage in ticketing, with a customer trial in 2017 for tapping on with credit and debit cards.”

Since the roll-out of Opal began in December 2012 customers have taken 800 million trips and more than 7.5 million cards have been issued, including one million Gold Senior/Pensioner cards, 700,000 Child/Youth cards, and 350,000 School Opal cards.

A comprehensive information campaign will remind the remaining customers who don’t have Opal that it’s time to make the switch.

Related Content

  • A new beginning for travel information, based on users' needs
    February 3, 2012
    Despite its name, the EU's forthcoming SUNSET project could represent a new beginning for travel information services. Here, Susan Grant-Muller and Frances Hodgson from the Institute for Transport Studies at the University of Leeds detail a project which is intended to exert a greater influence on network users' travel habits
  • Caltrans trials Xerox’s Passenger Detection System
    October 30, 2015
    Xerox’s Passenger Detection System has been trialled in California and compared with the state’s team of human counters giving some interesting results, as Colin Sowman discovers. Like others adopting high-occupancy and high-occupancy vehicle (HOV) lanes for congestion management, Caltrans has faced challenges with compliance in what has been effectively an ‘honour system’ with drivers trusted to set their tags correctly or comply with the multi-passenger requirement.
  • Seleta Reynolds: 'Drivers don't pay full cost'
    August 29, 2022
    Newly-appointed chief innovation officer at LA Metro suggests congestion pricing will help
  • Copenhagen to showcase ITS in action at ITSWC 2018
    December 18, 2017
    As delegates head for the 2017 ITS World Congress in Montreal, we talk to Copenhagen mayor Morten Kabell about why his city is the ideal location for next year’s event. It may have been a long time coming but the ITS World Congress will be in Copenhagen in 2018 and there can be few more fitting places to host the event. By any number of metrics - interconnected transport, cycle commuting, safer streets, reduced pollution, sustainable energy and quality of life - the Danish capital has implemented what m