Skip to main content

New South Wales scraps paper tickets

New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted. Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said. “Given the enormous success, it’s now time to stop running t
July 5, 2016 Read time: 2 mins
New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted.

Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said.

“Given the enormous success, it’s now time to stop running two ticketing systems and move to one convenient system that enables future innovation.

“With the single electronic system we can move to the next stage in ticketing, with a customer trial in 2017 for tapping on with credit and debit cards.”

Since the roll-out of Opal began in December 2012 customers have taken 800 million trips and more than 7.5 million cards have been issued, including one million Gold Senior/Pensioner cards, 700,000 Child/Youth cards, and 350,000 School Opal cards.

A comprehensive information campaign will remind the remaining customers who don’t have Opal that it’s time to make the switch.

Related Content

  • Qatar invests $70 billion to pave the way to world beating transportation
    July 26, 2013
    Eng. Zeina Nazer looks at what Qatar’s recently-announced investment in transport infrastructure will mean on the ground. Qatar is experiencing a rapid economic and industrial growth. This growth is characterised by a rapid population increase and by the urgent need towards the development of both infrastructure projects and major transport projects. In order to handle this rate of development within Qatar, Public Works Authority (Ashghal) is developing a fully-integrated multimodal transportation system in
  • Tech giants could herald loss of MaaS policy control
    March 25, 2020
    With tech giants targeting the transport sector, could local authorities lose control of their means of delivering policy?
  • Call for a new vision for ITS in America
    February 1, 2012
    An ITIF report published at the beginning of this year stated that America is falling behind other developed nations in terms of ITS technologies and their deployment to address safety, congestion and environmental challenges. The report asked for a stronger commitment from the US federal government (see 'Just crawling along', interview with senior ITIF analyst Stephen Ezell, ITS International March-April 2010, pp.NA1-NA2) in order to address what it sees as increasing disparities with other countries. The
  • Call for a new vision for ITS in America
    February 6, 2012
    Pete Goldin talks to Dr. Joseph Sussman, Chairman of the ITS Program Advisory Committee, about the state of intelligent transport systems in America