Skip to main content

New South Wales scraps paper tickets

New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted. Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said. “Given the enormous success, it’s now time to stop running t
July 5, 2016 Read time: 2 mins
New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted.

Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said.

“Given the enormous success, it’s now time to stop running two ticketing systems and move to one convenient system that enables future innovation.

“With the single electronic system we can move to the next stage in ticketing, with a customer trial in 2017 for tapping on with credit and debit cards.”

Since the roll-out of Opal began in December 2012 customers have taken 800 million trips and more than 7.5 million cards have been issued, including one million Gold Senior/Pensioner cards, 700,000 Child/Youth cards, and 350,000 School Opal cards.

A comprehensive information campaign will remind the remaining customers who don’t have Opal that it’s time to make the switch.

Related Content

  • Syracuse models post-industrial revival for US cities
    August 13, 2015
    A connective corridor in Syracuse, New York State, could be a model for other post-industrial cities, as David Crawford discovers. The aim of the city of Syracuse’ 5.6km-long Connective Corridor in Onandaga County in upstate New York is to create a model ‘complete street’ for use in wider regeneration schemes. Key transport-sector components are traffic calming, high-quality transit with accessible passenger information, plus walkability and bike-friendliness.
  • The Middle East takes lead in urban mobility
    November 24, 2017
    Ralf Baron, Thomas Kuruvilla, Morsi Berguiga, Michael Zintel, Joseph Salem and Mario Kerbage from Arthur D. Little explain why there is much to be learned from the Middle East about the rapid evolution of transport systems. The rapid urbanisation across the globe is leading to mobility challenges as cities struggle to ensure their populations can move around freely using both public and private transport. Solving these issues is critical to ensuring that cities thrive and attract the investment and
  • Unicard achieves smart ticketing certification
    April 23, 2025
    Itso 2.1.5 includes media tailored for in-wallet digital ticketing for mass transit
  • London needs just one road user charge, says report
    July 8, 2019
    London’s patchwork of road charging schemes should be replaced by a single, distance-based user charge, according to new research. Apart from anything else, it would be much fairer… The UK capital’s multiple road charging schemes require a radical overhaul, according to a new report by the Centre for London thinktank. The suggested solution is to replace existing levies on drivers with a single, distance-based user charge which would more fairly reflect how much, and at what time, people are using London