Skip to main content

New South Wales scraps paper tickets

New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted. Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said. “Given the enormous success, it’s now time to stop running t
July 5, 2016 Read time: 2 mins
New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted.

Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said.

“Given the enormous success, it’s now time to stop running two ticketing systems and move to one convenient system that enables future innovation.

“With the single electronic system we can move to the next stage in ticketing, with a customer trial in 2017 for tapping on with credit and debit cards.”

Since the roll-out of Opal began in December 2012 customers have taken 800 million trips and more than 7.5 million cards have been issued, including one million Gold Senior/Pensioner cards, 700,000 Child/Youth cards, and 350,000 School Opal cards.

A comprehensive information campaign will remind the remaining customers who don’t have Opal that it’s time to make the switch.

Related Content

  • Users want ridesharing technologies regulated, says global survey
    August 25, 2017
    A new survey by the Global Security & Politics program at the Centre for International Governance Innovation (CIGI) finds that a majority globally (63 per cent) believe that ridesharing services should be regulated similar to taxis. This new data comes at a time when Uber, Lyft and other ridesharing apps continue to expand their products and services to new markets around the world. The survey also points out that the number of those likely to choose ride-sharing over taxi services is notably higher in
  • Transport and traffic management for major sporting events
    February 2, 2012
    Maurizio Tomassini, Isis, and Monica Giannini, Pluservice, detail the STADIUM project, which is intended to provide those responsible for planning major international events with a blueprint for success
  • Florida's high occupancy tolling success in reducing congestion
    July 18, 2012
    TransCore's David Sparks writes about the development of 95 Express, Florida Department of Transportation's new high-occupancy tolling facility. High-Occupancy Tolling (HOT) lanes are one of the most compelling uses of existing transportation infrastructure to expand capacity, particularly in major metropolitan areas which have limited right of way but need to relieve congestion. According to the Federal Highway Administration, while vehicle miles travelled have increased over 70 per cent in the past 20 yea
  • Slow development of Europe's road user charging
    April 24, 2013
    Delegates convened in Brussels for Europe’s 10th annual Road User Charging Conference in March, when both positive and negative developments came to light for advocates of more widespread introduction of RUC. Jon Masters reports. Goings on across Europe in recent months have again demonstrated how very sensitive road user charging (RUC) is politically. At the 10th annual Road User Charging Conference in Brussels at the beginning of March, a Danish delegation was notable for its absence, but Belgian governme