Skip to main content

New South Wales scraps paper tickets

New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted. Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said. “Given the enormous success, it’s now time to stop running t
July 5, 2016 Read time: 2 mins
New South Wales, Australia will move towards a modern integrated electronic ticketing system on public transport on 1 August, when the last of the old paper tickets will no longer be sold or accepted.

Minister for Transport and Infrastructure Andrew Constance said that customers have embraced Opal, with two million customers taking 13 million journeys a week. “Opal is being used for 95 per cent of all public transport trips,” Constance said.

“Given the enormous success, it’s now time to stop running two ticketing systems and move to one convenient system that enables future innovation.

“With the single electronic system we can move to the next stage in ticketing, with a customer trial in 2017 for tapping on with credit and debit cards.”

Since the roll-out of Opal began in December 2012 customers have taken 800 million trips and more than 7.5 million cards have been issued, including one million Gold Senior/Pensioner cards, 700,000 Child/Youth cards, and 350,000 School Opal cards.

A comprehensive information campaign will remind the remaining customers who don’t have Opal that it’s time to make the switch.

Related Content

  • Economic crisis needs non-partisan perspectives to stimulate growth
    February 2, 2012
    Kary Witt, President of the IBTTA and Pat Jones, Executive Director and CEO, talk about the need to put aside partisan perspectives in order to deal with the current economic crisis
  • NVV to deploy Cubic mobile ticketing solution
    March 23, 2012
    Cubic Transportation Systems is to provide a mobile service for rail and bus travel planning and ticketing for Nordhessischer Verkehrsverbund (NVV).
  • TRL answer key questions on urban traffic control
    March 21, 2014
    PC-based urban traffic control (UTC) continues to grow. Gavin Jackman, Head of Traffic and Software at TRL, looks forward. 1. PC-based urban traffic control is now very well established throughout the world. What have been the most significant developments or new features that have become available over the last two years? That’s a really interesting question because, from a software perspective, a few things are noticeable. Firstly, there are more players on the market – TRL’s Transyt Online, Imtech’s Imf
  • Ukraine’s ITS in a time of war
    May 12, 2023
    Following invasion by Russia, work on ITS projects has stopped in Ukraine – but the state road agency and private contractors have pivoted to providing essential services instead