Skip to main content

New Accessibility Guide aims to improve customer service for people with disabilities

The International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility. The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly i
December 7, 2016 Read time: 1 min
The 3833 International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility.

The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly interact with customers and can be used in the context of disability awareness training.

For more information on companies in this article

Related Content

  • Professional training key to the future of ITS
    May 21, 2012
    A substantial portfolio of resources is available and expanding, to help employers and professionals build essential skills for current and future needs – the ITS Professional Capacity Building Program. Pete Goldin reports. The US Department of Transportation (USDOT) views ITS as key to the future of transportation, as is evident from the department’s ITS Professional Capacity Building (PCB) program. This is a further manifestation of USDOT’s commitment to ITS. The PCB program provides anyone in the transpo
  • New communications guide for state DOTs released
    February 23, 2017
    A research study conducted on behalf of the National Cooperative Highway Research Program concludes that now more than ever public agencies should communicate under an integrated structure using strategic communications planning to effectively engage with stakeholders, customers and the public. Sponsored by the American Association of State Highway Transportation Officials (AASHTO), and led by WSP | Parsons Brinckerhoff, the two-year research study is condensed in a Communications Guide for State Department
  • Asecap prepares for ‘interoperability on steroids’
    March 31, 2023
    The gathering of Europe’s toll professionals offers a chance for views to be exchanged by senior people on a number of big issues: and there’s currently an awful lot to think about, reports Geoff Hadwick