Skip to main content

New Accessibility Guide aims to improve customer service for people with disabilities

The International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility. The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly i
December 7, 2016 Read time: 1 min
The 3833 International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility.

The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly interact with customers and can be used in the context of disability awareness training.

For more information on companies in this article

Related Content

  • Ertico coordinates big data debate
    November 2, 2016
    David Crawford finds that agreeing a common data standard for auto manufacturers’ onboard sensors, navigation system companies and map makers is proving a complex task.
  • Mobility index identifies future urban mobility strategies
    January 27, 2014
    A report by global consultancy Arthur D Little, with its partner the International Association of Public Transport (UITP) identifies three strategic directions and 25 imperatives for cities to consider to better shape the future of urban mobility. “The Future of Urban Mobility 2.0 – Imperatives to shape extended mobility ecosystems of tomorrow,” report assesses the world’s cities in terms of mobility maturity and performance and revealing that most cities are still struggling to cope with future mobility
  • The real case for driverless mobility
    May 13, 2024
    What will automated driving really be good for? Bern Grush of Urban Robotics Foundation offers his thoughts on the big issues around its implementation - and suggests a newly-published book might point the way forward
  • The world was your Oyster
    November 5, 2021
    Embracing digital payments and transparent journey planning is key to changing traveller behaviour and accelerating integrated public transport, says Martin Howell of Worldline