Skip to main content

New Accessibility Guide aims to improve customer service for people with disabilities

The International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility. The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly i
December 7, 2016 Read time: 1 min
The 3833 International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility.

The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly interact with customers and can be used in the context of disability awareness training.

For more information on companies in this article

Related Content

  • UX: No-one gets left behind
    March 24, 2025
    As transportation agencies prepare for a digital evolution, they need to be thinking about more than just transport to make sure users can all be on the journey too, suggests RideFlag Technologies…
  • Stepping up the fight against road deaths
    October 23, 2015
    The International Transport Forum (ITF) has welcomed the target to “halve the number of global deaths and injuries from road traffic accidents by 2020” set by world leaders in September at the UN Sustainable Development Summit in New York. Every year, almost 1.3 million people are killed in road crashes around the globe, according to the World Health Organization (WHO).
  • Transport can build legacy of hope
    November 30, 2020
    Racial and social injustice has come to the fore this year. Samuel Johnson, IBTTA president and Transportation Corridor Agencies CEO, explains what the industry can do to build ‘a legacy of hope and progress’
  • Survey: public transport operators look to expand use of real time surveillance
    June 12, 2015
    A survey conducted by the International Association of Public Transport (UITP) and network video supplier Axis Communications has revealed that operators worldwide are continuing to invest in leading edge security technology, with the majority interested in adopting more widespread use of real-time surveillance and advanced video analytics to better protect their passengers, equipment and installations.