Skip to main content

New Accessibility Guide aims to improve customer service for people with disabilities

The International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility. The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly i
December 7, 2016 Read time: 1 min
The 3833 International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility.

The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly interact with customers and can be used in the context of disability awareness training.

For more information on companies in this article

Related Content

  • Do we need a new approach to ITS and traffic management?
    January 31, 2012
    In an article which has implications for the European Electronic Toll Service, ASECAP's Kallistratos Dionelis asks whether the approach we currently take to major ITS system implementations is always the best or healthiest. I was asked recently to write a paper on the technology-oriented future of transport. To paraphrase, I started with: "The goal of European policy-makers is to establish a transport system which meets society's economic, social and environmental needs, satisfying in parallel a rising dema
  • PTV opens up urban Access
    December 8, 2022
    New SaaS product is powered by Model2Go and gives insight into city mobility
  • Vancouver's metro transport promotes alternatives to driving
    January 26, 2012
    David Crawford looks at Vancouver and the legacy of a Olympic transport success
  • UITP unveils regional training centres in Turkey and China
    February 18, 2019
    UITP has opened two regional training centres in Istanbul, Turkey, and Shenzhen, China, to provide its members with courses in sustainable mobility. The international organisation for public transport says Istanbul was chosen for its bus rapid transit systems while Shenzhen was selected for its developments in electric buses and e-taxis. The project is part of an agreement with Shenzhen Bus and Marmara Municipalities Union in Istanbul. The Shenzhen regional training centre will offer courses in