Skip to main content

New Accessibility Guide aims to improve customer service for people with disabilities

The International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility. The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly i
December 7, 2016 Read time: 1 min
The 3833 International Association of Public Transport (UITP), IRU and the European Disability Forum (EDF) have jointly published an Accessibility Guide to improve customer service for people with disabilities and reduced mobility.

The guide is one of the initiatives that these three associations are undertaking to raise awareness amongst staff about the barriers still existing to a fully inclusive public transport system and how to best overcome them. It is targeted at public transport staff who regularly interact with customers and can be used in the context of disability awareness training.

For more information on companies in this article

Related Content

  • Moving in the right direction: promoting sustainable transport in European Mobility Week
    September 10, 2012
    European Mobility Week (16-22 September 2012) sees the International Association of Public Transport (UITP) reaffirming its stance that a long-term commitment to invest in public transport is key to reducing congestion in European cities and encouraging the development of sustainable economies. With around 80% of Europeans expected to be living in urban environments by 2020, public transport is essential for ensuring quality of life and delivering green growth. Encouraging a modal shift from private motori
  • Sandra Phillips of Movmi: ‘We’re all trying to get people moving without a car’
    April 30, 2021
    Movmi founder Sandra Phillips talks to Adam Hill about why transport integration is sometimes a matter of trust – and how to empower women in transportation
  • Video analytics enhances urban rail safety
    December 16, 2016
    David Crawford explores some promising innovations for North American commuters. North America is experiencing a surge in commuter rail and metro development. The US now has 75 light rail and metro networks in operation; and California, in particular, is actively exploring ways of developing the state’s existing passenger rail operations into a fully integrated system.
  • Cop27: 'Act now' on transport
    November 18, 2022
    Ertico, IRF Geneva and Asecap are among organisations calling for change to meet 2050 goals