MBTA chooses Cubic to deliver next-generation fare payment system

Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options. The agreement also involves a public-private partnership, in which Cubic and John Laing will
November 22, 2017 Read time: 2 mins

378 Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options.

The agreement also involves a public-private partnership, in which Cubic and John Laing will arrange the funding for the implementation and operation of the system to help MGTA finance the capital updating program while transferring key risks to both companies. The award is subject to contract finalization.

Additional access will be created for users through a retail merchant network as well as optimum placement and types of ticket vending machines, kiosks and wide-aisle gates. Customers will be able to review transactions, set up payment methods, enable autoloads and load value and products; and a mobile app that offers the same functionality as the website.

Personalized transit accounts will be set-up for users to view ride history, check balances, add value as well as report lost or stolen cards to protect their funds. Mobile phones can also be used like ticket vending machines to check account balances and recharge fare accounts anywhere to provide greater convenience and shorter lines.

Cubic will be responsible for the design, integration, supply and implementation of the system as well as the platform and back office hosting; card fulfilment; financial services including clearing and settlement; and the retail merchant network. Equipment will include fare validators, fare gates and vending machines for all MBTA subway and rail stations, in addition to more than 1,000 buses.

Matt Cole, CTS president, said: “We have listened to and heard what Bostonians have to say about their aspirations for a new payment system, and we understand the challenges to transition from CharlieCard to the next generation system. From the many focus groups we conducted; community groups we spoke with; conversations with city leaders; and, other important voices of Boston's culturally-rich neighbourhoods, we are confident our system design addresses the accessibility and equity concerns of all the communities served by the MBTA, many of whom said they want simplified and seamless options for travel."

For more information on companies in this article

Related Content

  • Phoenix rises to the Smart City challenge
    December 10, 2015
    Andrew Bardin Williams looks at the City of Phoenix where voters backed a $30bn plan to revamp its transportation network to cultivate a more connected community. According to a Land Use Institute study, half of all Americans and even more millennials (63%) would like to live in a place where they do not need to use a car very often. The City of Phoenix is putting in place plans to revamp its urban development and transportation policies to meet these changing quality of life perceptions.
    Read More
  • Massachusetts plans all-electric tolling
    March 8, 2013
    Massachusetts Department of Transportation (MassDOT) is committed to implementing all-electronic tolling (AET) by the middle of 2016; the Tobin Bridge will be converted first as a demonstration to familiarise the public, according to Frank DePaola, the state's highway administrator. The state is going all-electronic because with modern technology it's the most cost-effective way to collect tolls, and because it reduces delays to motorists and improves safety at toll points, he said. MassDOT has estimated it
    Read More
  • Thales completes Jakarta ABT service
    October 18, 2022
    Account-based ticketing and MaaS solutions delivered on Indonesian city's transit system
    Read More
  • MasterCard and Masabi integrate mobile ticketing
    January 15, 2015
    A global partnership between MasterCard and mobile ticketing provider Masabi is set to combine MasterCard’s payment technology with Masabi’s JustRide mobile ticketing platform, providing consumers with a faster and more convenient way to get around a city’s transit system. Masabi will integrate MasterPass, MasterCard’s secure digital payment service, into JustRide, enabling consumers to pay for their ticket with a simple touch. The first city to benefit from this alliance will be Athens, where passe
    Read More

Highlighted Content