MBTA chooses Cubic to deliver next-generation fare payment system

Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options. The agreement also involves a public-private partnership, in which Cubic and John Laing will
November 22, 2017 Read time: 2 mins

378 Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options.

The agreement also involves a public-private partnership, in which Cubic and John Laing will arrange the funding for the implementation and operation of the system to help MGTA finance the capital updating program while transferring key risks to both companies. The award is subject to contract finalization.

Additional access will be created for users through a retail merchant network as well as optimum placement and types of ticket vending machines, kiosks and wide-aisle gates. Customers will be able to review transactions, set up payment methods, enable autoloads and load value and products; and a mobile app that offers the same functionality as the website.

Personalized transit accounts will be set-up for users to view ride history, check balances, add value as well as report lost or stolen cards to protect their funds. Mobile phones can also be used like ticket vending machines to check account balances and recharge fare accounts anywhere to provide greater convenience and shorter lines.

Cubic will be responsible for the design, integration, supply and implementation of the system as well as the platform and back office hosting; card fulfilment; financial services including clearing and settlement; and the retail merchant network. Equipment will include fare validators, fare gates and vending machines for all MBTA subway and rail stations, in addition to more than 1,000 buses.

Matt Cole, CTS president, said: “We have listened to and heard what Bostonians have to say about their aspirations for a new payment system, and we understand the challenges to transition from CharlieCard to the next generation system. From the many focus groups we conducted; community groups we spoke with; conversations with city leaders; and, other important voices of Boston's culturally-rich neighbourhoods, we are confident our system design addresses the accessibility and equity concerns of all the communities served by the MBTA, many of whom said they want simplified and seamless options for travel."

For more information on companies in this article

Related Content

  • Gate latching ensures customers pay metro fares
    July 3, 2013
    Fare accountability, improved passenger data and efficiency are all expected to improve since gate latching began in the TAP universal payment system designed and integrated by Cubic Transportation Systems for the Los Angeles County Metropolitan Transportation Authority (Metro). The aim is to help ensure customers use their TA car to pay fares. Gate latching ushers in a new era of partnership between LA Metro with Metrolink and its municipal operators to create a seamless regional transit network bound by
    Read More
  • Integrating ferry transport into smart ticketing
    March 1, 2013
    Transport authorities are increasingly looking to integrate ferry travel into the mix of public transport. David Crawford finds out more. The new A$370m (US$398m) Opal public transport smartcard system being installed by the Cubic Transportation Systems (CTS)-led Pearl consortium in Sydney is geographically the largest in the world to date. The consortium includes the Commonwealth Bank of Australia; Australian retail payment system provider ePay; Australian infrastructure engineering company Downer Group; a
    Read More
  • Cubic’s Ventra system achieves one billion transactions in Chicago
    May 19, 2016
    Cubic Transportation Systems’ (CTS) Ventra, the account-based open payment system launched in 2013 for the Chicago Transit Authority (CTA) and suburban bus operator Pace, has processed more than one billion account-based journeys. CTA, with daily ridership of 1.6 million journeys, is the first major transit system in North America to implement account-based open payment and is Cubic’s first large-scale deployment of its NextAccount technology. Ventra supports both account-based processing through an a
    Read More
  • TfL and Cubic agree to licence London’s contactless ticketing system for use worldwide
    July 14, 2016
    Transport for London (TfL) has announced its contactless ticketing system is set to be used by other major cities across the globe as part of a deal worth up to US$20 million (£15 million, which will be used to help deliver a fares freeze that the Mayor of London, Sadiq Khan has announced across TfL services for the next four years. TfL signed a deal with Cubic Transportation Systems (CTS), allowing them to adapt the capital’s contactless ticketing system worldwide. It is the first of a number of plann
    Read More

Highlighted Content