MBTA chooses Cubic to deliver next-generation fare payment system

Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options. The agreement also involves a public-private partnership, in which Cubic and John Laing will
November 22, 2017 Read time: 2 mins

378 Cubic Transportation Systems (CTS) has been selected by the Massachusetts Bay Transportation Authority (MBTA) to install a fare payment system for the region’s multi-modal transit system to allow payment flexibility for customers. The base contract award includes an approximate $575 million (£433 million) for implementation with ten years of operations and maintenance as well two five-year extension options.

The agreement also involves a public-private partnership, in which Cubic and John Laing will arrange the funding for the implementation and operation of the system to help MGTA finance the capital updating program while transferring key risks to both companies. The award is subject to contract finalization.

Additional access will be created for users through a retail merchant network as well as optimum placement and types of ticket vending machines, kiosks and wide-aisle gates. Customers will be able to review transactions, set up payment methods, enable autoloads and load value and products; and a mobile app that offers the same functionality as the website.

Personalized transit accounts will be set-up for users to view ride history, check balances, add value as well as report lost or stolen cards to protect their funds. Mobile phones can also be used like ticket vending machines to check account balances and recharge fare accounts anywhere to provide greater convenience and shorter lines.

Cubic will be responsible for the design, integration, supply and implementation of the system as well as the platform and back office hosting; card fulfilment; financial services including clearing and settlement; and the retail merchant network. Equipment will include fare validators, fare gates and vending machines for all MBTA subway and rail stations, in addition to more than 1,000 buses.

Matt Cole, CTS president, said: “We have listened to and heard what Bostonians have to say about their aspirations for a new payment system, and we understand the challenges to transition from CharlieCard to the next generation system. From the many focus groups we conducted; community groups we spoke with; conversations with city leaders; and, other important voices of Boston's culturally-rich neighbourhoods, we are confident our system design addresses the accessibility and equity concerns of all the communities served by the MBTA, many of whom said they want simplified and seamless options for travel."

For more information on companies in this article

Related Content

  • London needs just one road user charge, says report
    July 8, 2019
    London’s patchwork of road charging schemes should be replaced by a single, distance-based user charge, according to new research. Apart from anything else, it would be much fairer… The UK capital’s multiple road charging schemes require a radical overhaul, according to a new report by the Centre for London thinktank. The suggested solution is to replace existing levies on drivers with a single, distance-based user charge which would more fairly reflect how much, and at what time, people are using London
    Read More
  • Wireless technology aids city-wide traffic management
    October 10, 2012
    An extensive hybrid communications network in the County of Los Angeles is proving the capability and benefits of modern wireless technology for traffic management across wide areas. Wireless communications technology has found a welcoming test bed for use in traffic management systems, in the County of Los Angeles. The county has long running programmes synchronizing and monitoring traffic signals over large areas. In the process, combined with installation of advanced traffic management systems (ATMS), th
    Read More
  • Smartphone payment for EV charging stations
    October 31, 2012
    Electric vehicle (EV) charging technology provider, OpConnect has introduced smartphone payment technology for its OpConnect network EV charging stations. EV drivers can use the OpConnect iPhone app, or other smartphone scanners to access free stations or to pay for a charging session at stations that require payment. Mobile payments are just one of many payment options available to OpConnect network members and non-members. OpConnect stations can be accessed in a variety of ways including using an email
    Read More
  • Keeping an eye on cyberattacks
    March 24, 2022
    Hackers love an open door and ransomware attacks on transit agencies are rising. Ben Spencer examines a report by Mineta Transportation Institute on keeping personal data safe
    Read More

Highlighted Content