London transport to get contactless payment

Millions of customers are set for easier and more convenient journeys from 16 September, when Transport for London (TfL) will introduce contactless payments for all pay as you go customers on the Tube, London Overground, DLR and trams in addition to the capital's buses. The new option means that passengers will no longer be any need to top up Oyster card balances because fares are charged directly to payment card accounts. Contactless payments - credit, debit, charge or pre-paid cards or devices - work i
July 28, 2014 Read time: 2 mins

Millions of customers are set for easier and more convenient journeys from 16 September, when 1466 Transport for London (TfL) will introduce contactless payments for all pay as you go customers on the Tube, London Overground, 6782 DLR and trams in addition to the capital's buses.

The new option means that passengers will no longer be any need to top up Oyster card balances because fares are charged directly to payment card accounts. Contactless payments - credit, debit, charge or pre-paid cards or devices - work in the same way as Oyster, charging the pay as you go fare by touching in and out on the readers at the start and end of every journey.

In addition to daily capping, a new Monday to Sunday cap will also apply for customers using the contactless payment option, as TfL's advanced system will automatically calculate the best value contactless fare over the course of the week.

Contactless payments have operated on the capital's bus network since December 2012, and have been used by around 825,000 customers for 17 million journeys.

Around 65,000 journeys a day are being made using a contactless payment card. A pilot of the system on the London Underground and rail network which began in April involving around 3,000 customers has been successful. 

Customer feedback has been used to improve the service, including making the online accounts easier to use. Ahead of the launch on 16 September, TfL is continuing to remind customers that it is imperative that they only touch one card to the reader to avoid 'card clash'.

This simple measure will ensure customers avoid paying with a card they did not intend to use. It will also avoid gates not opening or not giving a green light to proceed. An extensive customer campaign has been running since February to reduce the incidents of card clash and this will be enhanced further ahead of the September launch.

TfL and National Rail will continue to work together to develop the programme to expand the system to the suburban rail routes where Oyster is currently accepted.

For more information on companies in this article

Related Content

  • IntelliDrive and HOT lanes - the next generation?
    January 30, 2012
    Janet Banner, Metropolitan Transportation Commission, and Christopher Hill, Mixon Hill, Inc., outline efforts to explore the use of IntelliDrive technologies in HOT lane applications. On 21 October last year more than 100 transportation professionals came together for a workshop, either in person or via a webinar, to discuss the potential role of IntelliDriveSM technologies in enhancing the operations of High-Occupancy Toll (HOT) lanes. The discussions focused on a White Paper, commissioned by the Metropoli
    Read More
  • Car-free zones part of London 'reimagining'
    May 18, 2020
    Parts of central London will become “one of the largest car-free zones in any capital city in the world”, according to the city’s mayor Sadiq Khan.
    Read More
  • Singapore LTA extends contactless Visa payments
    May 23, 2019
    Singapore’s Land Transport Authority (LTA) is to extend its SimplyGo system to allow commuters to pay for transport via Visa contactless cards from 6 June. The move follows an initial launch in which SimplyGo was made available for commuters using Mastercard in March. Yeo Teck Guan, LTA senior group director, public transport, says: “We are seeing a steady uptake in usage since its launch, with an average of over 120,000 daily trips. With the inclusion of Visa, more commuters will benefit,” Users
    Read More
  • Minneapolis expansion for Flowbird
    April 7, 2022
    Company will provide on-street ticket vending machines for Metro Transit's new BRT routes
    Read More

Highlighted Content