London transport to get contactless payment

Millions of customers are set for easier and more convenient journeys from 16 September, when Transport for London (TfL) will introduce contactless payments for all pay as you go customers on the Tube, London Overground, DLR and trams in addition to the capital's buses. The new option means that passengers will no longer be any need to top up Oyster card balances because fares are charged directly to payment card accounts. Contactless payments - credit, debit, charge or pre-paid cards or devices - work i
July 28, 2014 Read time: 2 mins

Millions of customers are set for easier and more convenient journeys from 16 September, when 1466 Transport for London (TfL) will introduce contactless payments for all pay as you go customers on the Tube, London Overground, 6782 DLR and trams in addition to the capital's buses.

The new option means that passengers will no longer be any need to top up Oyster card balances because fares are charged directly to payment card accounts. Contactless payments - credit, debit, charge or pre-paid cards or devices - work in the same way as Oyster, charging the pay as you go fare by touching in and out on the readers at the start and end of every journey.

In addition to daily capping, a new Monday to Sunday cap will also apply for customers using the contactless payment option, as TfL's advanced system will automatically calculate the best value contactless fare over the course of the week.

Contactless payments have operated on the capital's bus network since December 2012, and have been used by around 825,000 customers for 17 million journeys.

Around 65,000 journeys a day are being made using a contactless payment card. A pilot of the system on the London Underground and rail network which began in April involving around 3,000 customers has been successful. 

Customer feedback has been used to improve the service, including making the online accounts easier to use. Ahead of the launch on 16 September, TfL is continuing to remind customers that it is imperative that they only touch one card to the reader to avoid 'card clash'.

This simple measure will ensure customers avoid paying with a card they did not intend to use. It will also avoid gates not opening or not giving a green light to proceed. An extensive customer campaign has been running since February to reduce the incidents of card clash and this will be enhanced further ahead of the September launch.

TfL and National Rail will continue to work together to develop the programme to expand the system to the suburban rail routes where Oyster is currently accepted.

For more information on companies in this article

Related Content

  • Angola selects Ingenico’s solution for roadside payment of traffic fines
    April 12, 2012
    Ingenico, a French company specialising in payment solutions, has announced that its EFT930G wireless payment terminal has been selected by the Angolan Ministry of Home Affairs for the payment of traffic fines. Starting with a pilot in Luanda, this new payment method will allow drivers to pay fines with their own credit card, by authorising the amount, and then continue on their way. Currently, 120 officers have been trained on this new POS solution and the number is set to increase in the near future. This
    Read More
  • Google launches NFC-enabled transit payment card in Kenya
    June 11, 2012
    Google launches NFC-enabled transit payment card in Kenya Google has launched Beba in Kenya, a pre-paid NFC (near field communication)-enabled card to allow cash-free payment of bus fares by transit travellers. According to TechMtaa, an African technology website, the move was expected, and is rolling out first in Nairobi. The card, which can be loaded with up the local equivalent of US$115, is likely attractive to customers, as it may help them dodge rising rates, or bus drivers that don’t provide exact or
    Read More
  • Houston’s Metro opts for Init upgrade
    November 24, 2022
    New contract will guarantee ease of travel for riders who do not use electronic payment
    Read More
  • Integrating ferry transport into smart ticketing
    March 1, 2013
    Transport authorities are increasingly looking to integrate ferry travel into the mix of public transport. David Crawford finds out more. The new A$370m (US$398m) Opal public transport smartcard system being installed by the Cubic Transportation Systems (CTS)-led Pearl consortium in Sydney is geographically the largest in the world to date. The consortium includes the Commonwealth Bank of Australia; Australian retail payment system provider ePay; Australian infrastructure engineering company Downer Group; a
    Read More

Highlighted Content