London transport to get contactless payment

Millions of customers are set for easier and more convenient journeys from 16 September, when Transport for London (TfL) will introduce contactless payments for all pay as you go customers on the Tube, London Overground, DLR and trams in addition to the capital's buses. The new option means that passengers will no longer be any need to top up Oyster card balances because fares are charged directly to payment card accounts. Contactless payments - credit, debit, charge or pre-paid cards or devices - work i
July 28, 2014 Read time: 2 mins

Millions of customers are set for easier and more convenient journeys from 16 September, when 1466 Transport for London (TfL) will introduce contactless payments for all pay as you go customers on the Tube, London Overground, 6782 DLR and trams in addition to the capital's buses.

The new option means that passengers will no longer be any need to top up Oyster card balances because fares are charged directly to payment card accounts. Contactless payments - credit, debit, charge or pre-paid cards or devices - work in the same way as Oyster, charging the pay as you go fare by touching in and out on the readers at the start and end of every journey.

In addition to daily capping, a new Monday to Sunday cap will also apply for customers using the contactless payment option, as TfL's advanced system will automatically calculate the best value contactless fare over the course of the week.

Contactless payments have operated on the capital's bus network since December 2012, and have been used by around 825,000 customers for 17 million journeys.

Around 65,000 journeys a day are being made using a contactless payment card. A pilot of the system on the London Underground and rail network which began in April involving around 3,000 customers has been successful. 

Customer feedback has been used to improve the service, including making the online accounts easier to use. Ahead of the launch on 16 September, TfL is continuing to remind customers that it is imperative that they only touch one card to the reader to avoid 'card clash'.

This simple measure will ensure customers avoid paying with a card they did not intend to use. It will also avoid gates not opening or not giving a green light to proceed. An extensive customer campaign has been running since February to reduce the incidents of card clash and this will be enhanced further ahead of the September launch.

TfL and National Rail will continue to work together to develop the programme to expand the system to the suburban rail routes where Oyster is currently accepted.

For more information on companies in this article

Related Content

  • LTA to enable contactless travel in Singapore via Mastercard
    March 25, 2019
    The Land Transport Authority (LTA) in Singapore is to launch an account-based ticketing system which will allow commuters to pay for public transport via Mastercard from 4 April. LTA says the SimplyGo system will allow card users to also keep track of travel expenditure and history by registering for an account of the TransitLink SimplyGo Portal, available online and via the SimplyGo mobile app. Yeo Teck Guan, senior group director, public transport at LTA, says: “SimplyGo widens the range of payment
    Read More
  • Mayor unveils expanded traffic-busting plans to keep London moving
    September 30, 2015
    The Mayor of London, Boris Johnson, has unveiled the new measures Transport for London (TfL) is introducing to ease traffic in the capital and minimise disruption on the roads as major work to improve the network continues as part of the Mayor’s US$6 billion Road Modernisation Plan. The innovations include: Trials of new technology - for the first time on the TfL road network a new generation of digital road signs will provide people with real-time information on journeys using major routes into London.
    Read More
  • Cash injection to deliver smart card technology to UK rail passengers
    September 2, 2013
    The UK government is investing US$4.4 million into a trial of paperless ticketing as it starts its multi-million pound push to deliver smart card technology to rail passengers across the south east, Transport Minister Norman Baker has announced. Train operator c2c, which operates between London and the Essex coast, will upgrade ticketing systems at all of its stations outside London, paving the way for passengers to start using smart cards in the region. This will be rolled out on services outside London fr
    Read More
  • Moscow opts for mobile NFC ticketing
    January 22, 2016
    Mobile phone subscribers in Moscow will soon be able to enjoy the benefits of the city’s new mobile ticketing program. Digital security specialist Gemalto is supplying Russian mobile network operators MegaFon and VimpelCom with its UpTeq Multi-Tenant NFC SIM cards, which can be used with NFC smartphones.
    Read More

Highlighted Content