London transport to get contactless payment

Millions of customers are set for easier and more convenient journeys from 16 September, when Transport for London (TfL) will introduce contactless payments for all pay as you go customers on the Tube, London Overground, DLR and trams in addition to the capital's buses. The new option means that passengers will no longer be any need to top up Oyster card balances because fares are charged directly to payment card accounts. Contactless payments - credit, debit, charge or pre-paid cards or devices - work i
July 28, 2014 Read time: 2 mins

Millions of customers are set for easier and more convenient journeys from 16 September, when 1466 Transport for London (TfL) will introduce contactless payments for all pay as you go customers on the Tube, London Overground, 6782 DLR and trams in addition to the capital's buses.

The new option means that passengers will no longer be any need to top up Oyster card balances because fares are charged directly to payment card accounts. Contactless payments - credit, debit, charge or pre-paid cards or devices - work in the same way as Oyster, charging the pay as you go fare by touching in and out on the readers at the start and end of every journey.

In addition to daily capping, a new Monday to Sunday cap will also apply for customers using the contactless payment option, as TfL's advanced system will automatically calculate the best value contactless fare over the course of the week.

Contactless payments have operated on the capital's bus network since December 2012, and have been used by around 825,000 customers for 17 million journeys.

Around 65,000 journeys a day are being made using a contactless payment card. A pilot of the system on the London Underground and rail network which began in April involving around 3,000 customers has been successful. 

Customer feedback has been used to improve the service, including making the online accounts easier to use. Ahead of the launch on 16 September, TfL is continuing to remind customers that it is imperative that they only touch one card to the reader to avoid 'card clash'.

This simple measure will ensure customers avoid paying with a card they did not intend to use. It will also avoid gates not opening or not giving a green light to proceed. An extensive customer campaign has been running since February to reduce the incidents of card clash and this will be enhanced further ahead of the September launch.

TfL and National Rail will continue to work together to develop the programme to expand the system to the suburban rail routes where Oyster is currently accepted.

For more information on companies in this article

Related Content

  • Temporary traffic monitoring with Bluetooth and wi-fi
    May 31, 2013
    David Crawford reviews developments in temporary ITS. Widespread take-up of technologies such as Bluetooth and wi-fi are encouraging the emergence of more sophisticated, while still cost effective, ITS responses to the traffic issues posed by temporary road situations such as work zones and special events. Andy Graham of traffic solutions specialists White Willow Consulting says: “A machine-to-machine radio link is far easier and cheaper than reading characters on a plate.” There can be other plusses. Tech
    Read More
  • New Mersey crossing ends Halton’s congestion misery
    December 5, 2017
    Plagued by intolerable congestion but denied government funding for its solution, tiny Halton Borough Council relentlessly pursued its vision and achieved what many believed impossible. Halton may be a small local authority in north west England, but it had a big traffic problem. However, as the road, or more particularly the bridge, involved was not deemed a strategic route, central government would not commission or even fund a solution - a problem that many other local authorities will recognise.
    Read More
  • Geotoll’s payment app could be the smart answer to tolling interoperability
    July 30, 2013
    Jon Masters looks at a smartphone app which could be the ‘disruptive technology’ that eases the way to interoperability in tolling systems. Consumer demand may soon drive the biggest step change yet in tolling. In the United States a new start-up company, Geotoll, has launched a smartphone app for electronic toll payment. It is not beyond possibility that rapid growth of the market for smartphones will continue – an estimated 50% of US citizens and 80% of Europeans now have one – and that the Geotoll brand
    Read More
  • Asecap Days 2024: Getting used to the new normal
    August 27, 2024
    Asecap Days 2024 in Milan focused on environmental protection of road infrastructure, digital twin-based maintenance and monitoring of highways as well as the impact of electric vehicles, reports David Arminas
    Read More

Highlighted Content