First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • First ever pedestrian safety action plan for London
    July 11, 2014
    Transport for London (TfL) has published London’s first Pedestrian Safety Action Plan following consultation in the spring. One of the Mayor and TfL's top priorities is to reduce by 40 per cent the number of people killed or seriously injured on London's roads by 2020 and action is being taken to prioritise the safety of the most vulnerable road users: pedestrians, cyclists and motorcyclists. The plan has been compiled by TfL working alongside key stakeholders, and looks to address the concerns and chall
    Read More
  • New survey reveals Edinburgh leads the way in urban mobility
    April 13, 2015
    A new survey from Xerox finds Edinburgh is making the best use of urban mobility opportunities in the UK. Edinburgh ranked first among 12 of the UK cities surveyed for having commuters who regularly use mobile services for parking, ticket buying and comparing transportation services. London was ranked second, Brighton third, while Glasgow ranked fourth. The research also suggested that integrating car and public transport options is a critical factor in increasing the use of urban spaces. While the majo
    Read More
  • San Francisco to build 'equitable' public transit
    May 3, 2021
    ConnectSF collaboration seeks projects to ensure sustainable transportation in city
    Read More
  • Network Rail launches digital strategy to improve travel experience
    May 14, 2018
    Network Rail will carry out a digital railway strategy to help ensure that all new UK trains and signalling are digital or digital ready from 2019. The upgrade is aimed at improving the speed, punctuality and safety of the service. New digital rail technology will be utilised with the intention of allowing trains to run closer together and provide more frequent services. In addition, passengers are expected to be provided with improved mobile and WiFi connectivity. Train drivers will receive real-time
    Read More

Highlighted Content