First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • The twisting path to enforcement’s future
    June 5, 2014
    Survey reveals some division of views about enforcement’s future as Colin Sowman discovers. Technological advances and legislative changes pose many questions for those involved in road enforcement, ranging from the changing demands of privacy and data protection legislation to the practicalities on multi-speed enforcement. So to get the industry’s views ITS International took soundings on some of these bigger questions. In a world where many vehicles are fitted with GPS linked ‘black box’ telematics system
    Read More
  • Jenoptik sees value in international outlook
    June 13, 2024
    Technology is always changing in the traffic management sector. Tobias Deubel of Jenoptik talks to Adam Hill about the past, the future – and the importance of global partnerships
    Read More
  • Suppliers reshape to provide tolling and traffic management expertise
    August 2, 2013
    Jason Barnes examines the trend towards single source supply of complete tolling and traffic management solutions with some senior tolling industry figures. Only a few years back, the major tolling system suppliers were aggressively positioning themselves as one-stop shops for tolling solutions and operations. No sooner has that little flurry of innovation settled than another trend has emerged – tolling companies wanting to become major ITS suppliers as well. Various tolling company seniors have in recent
    Read More
  • Cubic chooses SkedGo to power Umo app
    July 23, 2024
    Umo offers riders the ability to plan, book and pay for multiple transport options
    Read More

Highlighted Content