First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • Autonomous grocery delivery trials in Greenwich
    June 28, 2017
    The TRL-led GATEway Project, together with Ocado Technology (a division of Ocado, the online-only supermarket) is running the UK’s first trials of an autonomous vehicle around the Berkeley Homes, Royal Arsenal Riverside development in the Royal Borough of Greenwich, London.
    Read More
  • London underground goes contactless
    September 9, 2014
    From next week, Transport for London (TfL) is to introduce contactless payments on London’s tube, tram, DLR, London Overground and National Rail services that accept Oyster. The new option, which is part of a range of improvements TfL is making for customers, means that passengers will no longer need to spend time topping up Oyster balances because fares are charged directly to payment card accounts. Contactless payments were launched on London's buses in December 2012. A successful pilot of the cont
    Read More
  • Treepz expands presence in East Africa 
    December 6, 2021
    Canadian mobility firm aims to build largest shared mobility platform in sub-Saharan Africa
    Read More
  • USA’s first smartphone rail ticketing system to be launched
    April 24, 2012
    Massachusetts Bay Transportation Authority (MBTA) and Masabi US, a transit mobile ticketing specialist, have jointly announced that they will be bringing mobile ticketing to MBTA commuter rail riders later this year. With applications for iPhone, Android, and Blackberry, customers will be able to seamlessly purchase commuter rail tickets and passes and, once they are purchased, customers will be able to use and display directly via their phone screen.
    Read More

Highlighted Content