First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • NYC extends Brooklyn bus lane enforcement 
    February 27, 2020
    MTA New York City Transit, one of the main operating agencies of New York’s Metropolitan Transportation Authority (MTA), has extended its bus-mounted lane enforcement cameras to Brooklyn’s busiest bus route.
    Read More
  • Opsys deploys Altos Lidar at Curiosity Lab
    November 11, 2024
    First real-world and US deployment for solid-state Lidar
    Read More
  • 'Conservatism hampering ITS technical evolution'
    November 13, 2012
    Nick Lanigan, managing director of Clearview Traffic, considers the current outlook in the ITS sector from an SME's perspective. Interview with Jason Barnes. When times are hard, businesses can invest or cut. Either way, they need guidance from customers – governments – on where best to concentrate their efforts. Prolonged economic slowdown is currently an issue. A short recession, however sharp, would have left many industry players able to ride the bow-wave of governments’ multi-year spending on strategic
    Read More
  • Green buses for Kazakhstan
    December 20, 2013
    The European Bank for Reconstruction and Development (EBRD) is to make a loan of up to US$18.8 million to Avtobusnyi Park Kyzylorda, a municipal public transport company in the city of Kyzylorda, for purchasing of up to 100 green buses that run on CNG (compressed natural gas), the depot workshop equipment and GPS dispatching system. Krymbek Kusherbayev, of Kyzylorda Oblast, said: “Our citizens deserve better urban transport services. Today the local authorities and SPK Baikonur are pleased to receive EB
    Read More

Highlighted Content