First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • UK local roads decarbonisation programme gets £4.5m
    September 19, 2023
    UK Department for Transport and Adept have allocated cash for Centre of Excellence
    Read More
  • TriMet to beta test new mobile ticketing app
    April 5, 2013
    Portland, Oregon, public transit services provider plans to begin testing the new TriMet tickets mobile app later this spring that will allow riders to conveniently buy and use fares from their smartphones. The agency is now taking applications from volunteers for the beta test of the mobile ticketing app designed by local software company GlobeSherpa. Bus, Max and Wes commuter rail passengers will be able to buy fares instantly, anywhere, at any time using an iPhone or Android phone, by downloading the fre
    Read More
  • Kapsch TrafficCom: 'The city is not made for cars'
    October 22, 2018
    Traffic can be a really big challenge. When you’re stuck, you’re stuck. Everything comes to a standstill. But Alexander Lewald describes how existing infrastructures can be used more efficiently and how demand can be managed. A few figures to start with: in Los Angeles, the average driver spends 102 hours a year in traffic – that’s more than four days. This figure is 91 hours in Moscow and New York, 74 in London, 69 in Paris, 51 hours in Munich and still 40 hours in Vienna. Traffic is what causes
    Read More
  • Cubic completes acquisition of Serco transport solutions
    November 27, 2013
    Serco’s transport solutions business will become a part of Cubic Transportation Systems following Cubic Corporation’s acquisition of the business for an enterprise value of US$70 million. Serco’s primarily a UK-based transport technology and services business and had revenues in the last calendar year of approximately $67 million.
    Read More

Highlighted Content