First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • Trends in automotive technology
    March 14, 2012
    Continental has become a leading player in vehicle technology and telematics. The firm’s executive board chairman Elmar Degenhart describes to Jason Barnes Continental’s views on the ‘megatrends’ of the automotive industry Strategic moves to diversify Continental’s business from rubber-related products began in the late 1990s with the acquisition of ITT Teves and its brake business. This brought on board know-how relating to the then new electronic stability control (ESC) systems which today form an import
    Read More
  • IBM advises Lagos on future transportation system to aid growth
    June 17, 2013
    A team of IBM experts completing a month-long pro bono consulting assignment has presented recommendations to Nigeria's Lagos State Government to ensure that private traffic and public transportation flows more efficiently in Africa's most populous city, Lagos. Working with the Lagos Metropolitan Area Transport Authority and the Lagos State Ministries of Transportation, Works and Infrastructure, Science and Technology, the IBM team of experts proposed technology-driven strategies to make travel easier.
    Read More
  • Florida's free flow tolling eases congestion, improves safety
    July 24, 2012
    A decade since Florida's Turnpike Enterprise first deployed electronic toll collection, the organisation's Director of Toll Operations Rick Nelson and Tom S. Knuckey of PBS&J look at progress. A decade on from the deployment of Florida's Turnpike Enterprise's state-wide SunPass pre-paid Electronic Toll Collection (ETC) programme, transponder sales have ballooned from 5,000 to more than 4,000,000. Over 70 per cent of the state's turnpike drivers participate in the system and transponder sales continue to gro
    Read More
  • Iteris analyses Orange County bus operations
    April 25, 2025
    Study area takes in five cities and 53 signalised intersections
    Read More

Highlighted Content