First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • Looking forward to LA 2022
    December 9, 2021
    Next September, the 28th ITS World Congress will return to the US for the first time since 2014 – to Los Angeles, a city that embodies ‘Transformation by Transportation’
    Read More
  • Level of MaaS provides step-by-step roadmap to integrated transport
    August 22, 2018
    Transportation consultant Jack Opiola considers how a ‘Levels of MaaS’ approach - along with the concept of ‘co-opetition’ and increasing public acceptance - can smooth the journey to a future with more sustainable mobility The premise of Mobility as a Service (MaaS) is simple: the seamless, infinitely adaptable delivery of mobility, together with associated information, ticketing, and payment services, across all modes of transport. All of this is in near-real time - or predictively, wirelessly, securely
    Read More
  • Reducing injuries and deaths in US workzones shouldn’t be this complicated
    April 17, 2023
    In National Work Zone Awareness Week, surely the least we can do is to help get road workers home safely at the end of the day, says One.network's boss
    Read More
  • A streetcar named...reliable
    June 27, 2018
    When Atlanta’s streetcar project had some issues, Siemens helped to solve them – but started out by just listening, says Chris Maynard, the company’s head of rail services. It’s funny how often niggling problems can be a warning sign that there are bigger issues requiring attention – and not so funny how things can escalate if you don’t pay attention to them. With that in mind, Siemens was hired as service provider for the Atlanta Streetcar system - four vehicles operating on a two-mile loop in downtown
    Read More

Highlighted Content