First bus chooses Future Platforms to develop mobile offering

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty. The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options. James Timperley, director of retail development at First Bus said: “At First Bus we are
January 11, 2018 Read time: 1 min

UK-based First Bus has selected Future Platforms to collaborate on a customer-first strategy which will gain an insight into its passengers and deliver evolved and smarter mobile services. It is anticipated to streamline operational efficiencies and increase uptake and loyalty.

The project will focus on the passengers' first-to-last-mile needs by offering improved support and easier ticket purchasing options.

James Timperley, director of retail development at First Bus said: “At First Bus we are committed to investing in new technology and we’re pleased to be working alongside Future Platforms as part of our ongoing commitment to develop and improve our customer-facing apps. The use of our mTickets app is exceeding expectations and continues to grow daily and so we are looking to evolve this app, with Future Platforms, as part of our ongoing commitment to make bus travel a convenient, simple and attractive experience for our customers.”

Related Content

  • Ten finalists selected for European Startup Prize for mobility
    February 9, 2018
    Ten finalists have been shortlisted for the first edition of the European Startup Prize for mobility based on their ecological and social impact, the degree of innovation of their product or service, or their ability to attract investors. Four of them will receive awards during a pitch session in Brussels on the 22 February 2018. In the coming months, the startups will participate on a tour of European technology events where they will meet investors, partners and potential future clients. Sweden-based
    Read More
  • NOCoE delivers data for diligent DOTs
    April 29, 2015
    David Crawford talks to Dennis Motiani about the role of the new National Operations Centre of Excellence. Consolidating the collective experience of the US transportation system’s management and operations (TSM&O) community, streamlining its information gathering, while cutting research times and costs are the key drivers behind the country’s new National Operations Centre of Excellence (NOCoE). Launched in January at the annual meeting of the Transportation Research Board (TRB), this sets out to be a sin
    Read More
  • US cities form OMF to develop digital mobility tools
    July 5, 2019
    A group of US cities have formed the Open Mobility Foundation (OMF) to develop and govern digital mobility tools aimed at improving how cities manage transportation. Growing from a collaboration between the Los Angeles Department of Transportation and the city of Santa Monica, the OMF intends to bring together academic and municipal stakeholders to develop the technology. Eric Garcetti, Los Angeles mayor, says: “The OMF will help us manage emerging transportation infrastructures, and make mobility more a
    Read More
  • Israel aspires to ITS-led future
    May 29, 2013
    Shay Soffer, Chief Scientist with the Israel National Road Safety Authority, talks to Jason Barnes about his country’s current ITS outlook and how he sees this developing in the future. Israel ranks alongside countries such as the US and France in the road safety stakes, with an average 7.1 deaths per billion kilometres driven. But at that point the similarities end, as the country’s overriding issue is pedestrian safety. This is driven by several factors, including being a relatively small country where pe
    Read More

Highlighted Content