Dubai’s RTA introduces new information system to serve bus commuters

The Dubai Roads and Transport Authority (RTA) has recently implemented a video electronic link between the public transport customer service call centre and the transport operations control centre. Dedicated monitors have been mounted in the call centre, enabling accurate and direct tracking of bus movements and schedules. The centre handles around 5000 incoming calls 24 hours a day, comprising suggestions, complaints and reports relating to bus schedules, and the link has been tailored to cover the busies
October 12, 2012 Read time: 2 mins
The 6700 Dubai's Roads and Transport Authority (RTA) has recently implemented a video electronic link between the public transport customer service call centre and the transport operations control centre. Dedicated monitors have been mounted in the call centre, enabling accurate and direct tracking of bus movements and schedules.

The centre handles around 5000 incoming calls 24 hours a day, comprising suggestions, complaints and reports relating to bus schedules, and the link has been tailored to cover the busiest transit routes used by the public.

“This link is intended to make it easy for the work team in the RTA customer service centre to respond to public enquiries about the delays of some buses from their published timetables,” said Ahmed Mahboob, director of the RTA customer service center.

Previously, the information was requested from the operations control centre; the link provides an accurate response to customer enquiries.

The RTA says that installing these monitors in the centre enables callers to be provided with more accurate responses, which conforms to RTA strategy of raising customers’ satisfaction and realisation of its Strategic Goal No (3): Customers First  At the same time, it underlines the RTA’s commitment to deliver excellent customer service.

For more information on companies in this article

Related Content

  • UTMC ANPR communications protocol aids traffic management
    January 30, 2012
    Telematics Technology's Peter Billington describes the effort to give English local authorities and police forces a UTMC ANPR open communication protocol. The story of the impact of communication protocols on the development and utilisation of intelligent equipment is a familiar one both inside and outside the ITS industry. At the outset, a company pioneering its latest technology invariably develops a proprietary protocol. This enables the company's products to talk to the customer systems which need to a
    Read More
  • Making the case for ALPR in enforcement
    February 2, 2012
    Federal Signal's Brian Shockley uses examples from around the world to make the case for the greater use of automatic license plate recognition technology in the US. It is time, he says, to consider the possibilities of a national network and the use of average speed enforcement
    Read More
  • Urban tunnel replaces viaduct, improves safety
    October 10, 2012
    Earthquake sensors, automatic barriers and real time monitoring systems are all part of a scheme to make a major Seattle traffic artery safer, by taking it underground. Huw Williams reports. Seattle’s metropolitan area of 3.5 million people, like much of the western seaboard of the United States, lies in an earthquake zone. In Seattle’s case, the city and its hinterland sit atop a complex network of interrelated active geological faults capable of severe seismic activity and posing complex considerations fo
    Read More
  • Greenowl brings bespoke traveller information one step closer
    June 4, 2015
    Greenowl’s voice-only congestion warning smartphone app alerts drivers to problems ahead and could be the way ahead for traffic information. If there is one point Matt Man, CEO of Canadian company Greenowl, wants to make clear from the start, it is that his company’s app is not a navigation system. He says: “Our system does not direct drivers to their destination because we mainly focus on commuters who know how to get to where they are going and only need information about any delays and incidents ahead of
    Read More

Highlighted Content