Dubai’s RTA introduces new information system to serve bus commuters

The Dubai Roads and Transport Authority (RTA) has recently implemented a video electronic link between the public transport customer service call centre and the transport operations control centre. Dedicated monitors have been mounted in the call centre, enabling accurate and direct tracking of bus movements and schedules. The centre handles around 5000 incoming calls 24 hours a day, comprising suggestions, complaints and reports relating to bus schedules, and the link has been tailored to cover the busies
October 12, 2012 Read time: 2 mins
The 6700 Dubai's Roads and Transport Authority (RTA) has recently implemented a video electronic link between the public transport customer service call centre and the transport operations control centre. Dedicated monitors have been mounted in the call centre, enabling accurate and direct tracking of bus movements and schedules.

The centre handles around 5000 incoming calls 24 hours a day, comprising suggestions, complaints and reports relating to bus schedules, and the link has been tailored to cover the busiest transit routes used by the public.

“This link is intended to make it easy for the work team in the RTA customer service centre to respond to public enquiries about the delays of some buses from their published timetables,” said Ahmed Mahboob, director of the RTA customer service center.

Previously, the information was requested from the operations control centre; the link provides an accurate response to customer enquiries.

The RTA says that installing these monitors in the centre enables callers to be provided with more accurate responses, which conforms to RTA strategy of raising customers’ satisfaction and realisation of its Strategic Goal No (3): Customers First  At the same time, it underlines the RTA’s commitment to deliver excellent customer service.

For more information on companies in this article

Related Content

  • US congestion costs continue to rise
    January 25, 2012
    The 2010 Urban Mobility Report, published by the Texas Transportation Institute at Texas A&M University, concludes that after two years of slight declines in overall traffic congestion - attributable to the economic downturn and high fuel prices - leading indicators suggest that as the economy rebounds, traffic problems are doing the same. While 2008 was the best year for commuters in at least a decade, the problem again began to grow in 2009.
    Read More
  • Missouri’s smart solution for rural road monitoring
    July 7, 2017
    David Crawford sees how Missouri is using commercially available information to rapidly improve monitoring and driver information on rural highways. Missouri is a predominantly rural state with the second largest number of farms in the country and agriculture the main occupation in 97 of its 114 counties. US statistics starkly reveal how road accidents in rural areas tend to be more serious than in urban regions and of the 32,000 US motorists killed each year, 54% die on roads in rural areas even though onl
    Read More
  • LiDAR sets its sights on future problems
    February 23, 2017
    AAdvances in LiDAR are helping transport authorities improve services and identify potential problem areas, as geospatial technology expert Dr Neil Slatcher explains. The effects of climate change on the transport infrastructure have long been a cause of concern within the transportation sector - and not only on the structures themselves but also on the surrounding areas. This year, those concerns have become reality with landslides, structural collapses and surfacing issues impacting services across the wo
    Read More
  • NOCoE delivers data for diligent DOTs
    April 29, 2015
    David Crawford talks to Dennis Motiani about the role of the new National Operations Centre of Excellence. Consolidating the collective experience of the US transportation system’s management and operations (TSM&O) community, streamlining its information gathering, while cutting research times and costs are the key drivers behind the country’s new National Operations Centre of Excellence (NOCoE). Launched in January at the annual meeting of the Transportation Research Board (TRB), this sets out to be a sin
    Read More

Highlighted Content