Dubai’s RTA introduces new information system to serve bus commuters

The Dubai Roads and Transport Authority (RTA) has recently implemented a video electronic link between the public transport customer service call centre and the transport operations control centre. Dedicated monitors have been mounted in the call centre, enabling accurate and direct tracking of bus movements and schedules. The centre handles around 5000 incoming calls 24 hours a day, comprising suggestions, complaints and reports relating to bus schedules, and the link has been tailored to cover the busies
October 12, 2012 Read time: 2 mins
The 6700 Dubai's Roads and Transport Authority (RTA) has recently implemented a video electronic link between the public transport customer service call centre and the transport operations control centre. Dedicated monitors have been mounted in the call centre, enabling accurate and direct tracking of bus movements and schedules.

The centre handles around 5000 incoming calls 24 hours a day, comprising suggestions, complaints and reports relating to bus schedules, and the link has been tailored to cover the busiest transit routes used by the public.

“This link is intended to make it easy for the work team in the RTA customer service centre to respond to public enquiries about the delays of some buses from their published timetables,” said Ahmed Mahboob, director of the RTA customer service center.

Previously, the information was requested from the operations control centre; the link provides an accurate response to customer enquiries.

The RTA says that installing these monitors in the centre enables callers to be provided with more accurate responses, which conforms to RTA strategy of raising customers’ satisfaction and realisation of its Strategic Goal No (3): Customers First  At the same time, it underlines the RTA’s commitment to deliver excellent customer service.

For more information on companies in this article

Related Content

  • Widest bridge in the world Port Mann open in Vancouver
    April 25, 2013
    Port Mann Bridge, designed to growing regional congestion and improve the movement of people, goods and transit throughout greater Vancouver, is now open for business. The widest bridge in the world, the Port Mann Bridge located in the metro Vancouver area, in British Columbia, Canada, features an Open Road Tolling (ORT) system, also called All Electronic Tolling (AET), which will ultimately cross all 10 lanes of traffic.
    Read More
  • The sunshine subsidy for Colorado’s tollways
    January 10, 2014
    David Crawford reports on energy cost cutting on US highways. Just over a year after switch-on and with two global awards under its belt, the longest solar-powered toll road in the US is generating heightened interest in highway applications of alternative energy. The E-407, which loops around the eastern perimeter of the Denver metropolitan area in Colorado, won the International Bridge, Tunnel and Turnpike Association (IBTTA) President’s Overall Award for Excellence at its September 2013 Annual Meeting in
    Read More
  • Applied Information at a Glance
    August 5, 2024
    Preemption system can control multiple traffic signals in direction of travel
    Read More
  • Europe's electronic toll service closer to operational reality
    November 7, 2012
    After much debate and delay, a unifying European Electronic Toll Service is now finally on the horizon, says ASFiNAG’s Klaus Schierhackl. Here, he talks with Jason Barnes about what that might mean. Aworkable European Electronic Toll Service (EETS) which will allow truck drivers to travel across the continent and pay tolls using a single account and OnBoard Unit (OBU) was originally timetabled to be in place and operating by October of this year. A lack of urgency from some of the stakeholders involved in t
    Read More

Highlighted Content