Skip to main content

Contactless payments introduced on London's buses

Bus passengers in London can now use their use their contactless debit, credit or charge card to touch in on the yellow Oyster card readers and pay the single Oyster fare on any of London's 8,500 buses. Introducing the scheme, Transport for London (TfL) says the new payment option will also be good news for the approximately 36,000 people per day who board a bus and find they have insufficient pay as you go balance on their Oyster to pay for their journey as they will be able to use the other card they may
December 14, 2012 Read time: 4 mins
Bus passengers in London can now use their use their contactless debit, credit or charge card to touch in on the yellow Oyster card readers and pay the single Oyster fare on any of London's 8,500 buses.

Introducing the scheme, 1466 Transport for London (TfL) says the new payment option will also be good news for the approximately 36,000 people per day who board a bus and find they have insufficient pay as you go balance on their Oyster to pay for their journey as they will be able to use the other card they may have in their wallet - their contactless payment card - to pay their fare.

At first, paying for travel using a contactless payment card will only be available on London's buses, and will not include daily price capping.

The flat fare structure on buses simplifies the introduction of contactless payment and ensures it is successful before rolling it out to the wider transport network.

By the end of 2013, customers will be able to use a contactless payment card to also pay for travel on London Underground, Docklands Light Railway, London over-ground railway and trams and daily and weekly price capping will be included at this stage.

Discussions are also underway with the train operating companies that serve London about accepting contactless payment cards on National Rail services where Oyster is currently accepted.

TfL claim this widespread acceptance of contactless payment cards is a leading-edge development and will be a world first once it is integrated on all modes of transport in London.  TfL will also become one of the world's largest single merchants accepting contactless payment cards when the scheme is fully rolled out.

“Making it easier and more convenient for people to travel around London is a key priority for us and offering contactless payment on London's buses, alongside Oyster, is the first step in becoming the world's first transport network where customers can travel between bus, underground and rail by touching in with a contactless payment card.,” says Shashi Verma, TfL's Director of Customer Experience.

Mayor of London, Boris Johnson, said: “Lots of us have had the frustrating experience of dashing to board a bus only to discover that our Oyster card has run out of credit. So the arrival of this latest technology is welcome news, meaning that with a simple touch of a contactless payment card, people can avoid having to scrabble for change and also still benefit from the Oyster fare discount. This is the latest in a range of ways we are working to make passenger journeys even easier and more convenient.”

TfL has worked closely with the banking and payments industry, including 1750 American Express, 1756 MasterCard, 1758 Visa Europe and card issuers, to bring contactless payment to London's transport network.

The Oyster readers on all of London's buses have been upgraded to accept contactless payments alongside Oyster transactions and the software has been approved by all the major payments schemes and confirmed as meeting the security requirements of the global financial services industry.

Contactless payment is one of a series of new measures being introduced to make it easier and more convenient for customers to do business with TfL.

Recent improvements with the Oyster online accounts, that are available to all registered Oyster users, include emailed weekly or monthly journey history statements and the facility to request a refund for a maximum fare.

Future developments include a new TfL website that will launch next year providing a more personalised experience for users and the streamlining of the multiple phone numbers to contact TfL into one number.

For more information on companies in this article

Related Content

  • Thales to upgrade Taipei’s metro ticketing
    March 22, 2016
    As part of Taiwan’s Ministry of Transport and Communications’ initiative to respond to the need for wider interoperability, the Taipei Rapid Transit Corporation, which operates the concession for the metro network in Taipei, has opted for Thales’s fare collection solution, to be rolled out progressively throughout 2016. The upgrade covers the entire metro network, including more than 1,500 fare gates across 120 stations, with a daily flow of over 1.97 million passengers. The Thales solution includes the
  • 'Half of US' fears Covid-19 on public transit
    March 26, 2020
    Nearly half of 1,000 Americans who took part in an opinion poll feel riding on public transit poses a high health risk due to the Covid-19 outbreak.
  • Robin Chase interview: Heaven and hell
    June 13, 2018
    A shared vision - or even much of a conversation at all - about what a better mobility balance looks like has been lacking…until now. Andrew Stone speaks to Zipcar founder Robin Chase about fairness – and the importance of not demonising cars
  • Go Denver opens up a world of seamless mobility and better data-driven decisions
    June 5, 2017
    Denver’s pioneering Go Denver mobility-as-a-service app has attracted 7,000 users in a matter of months. Geoff Hadwick heard how at ITS International’s recent conference. If Mobility-as-a-Service (MaaS) is ever going to work, it needs to have “one universal platform everywhere” according to Sean Mackin, former manager of parking and mobility services at the Denver transportation and mobility department and now Colorado branch manager for ABM Parking & Transportation. Speaking at the recent MaaS Market confe