Skip to main content

Contactless payments introduced on London's buses

Bus passengers in London can now use their use their contactless debit, credit or charge card to touch in on the yellow Oyster card readers and pay the single Oyster fare on any of London's 8,500 buses. Introducing the scheme, Transport for London (TfL) says the new payment option will also be good news for the approximately 36,000 people per day who board a bus and find they have insufficient pay as you go balance on their Oyster to pay for their journey as they will be able to use the other card they may
December 14, 2012 Read time: 4 mins
Bus passengers in London can now use their use their contactless debit, credit or charge card to touch in on the yellow Oyster card readers and pay the single Oyster fare on any of London's 8,500 buses.

Introducing the scheme, 1466 Transport for London (TfL) says the new payment option will also be good news for the approximately 36,000 people per day who board a bus and find they have insufficient pay as you go balance on their Oyster to pay for their journey as they will be able to use the other card they may have in their wallet - their contactless payment card - to pay their fare.

At first, paying for travel using a contactless payment card will only be available on London's buses, and will not include daily price capping.

The flat fare structure on buses simplifies the introduction of contactless payment and ensures it is successful before rolling it out to the wider transport network.

By the end of 2013, customers will be able to use a contactless payment card to also pay for travel on London Underground, Docklands Light Railway, London over-ground railway and trams and daily and weekly price capping will be included at this stage.

Discussions are also underway with the train operating companies that serve London about accepting contactless payment cards on National Rail services where Oyster is currently accepted.

TfL claim this widespread acceptance of contactless payment cards is a leading-edge development and will be a world first once it is integrated on all modes of transport in London.  TfL will also become one of the world's largest single merchants accepting contactless payment cards when the scheme is fully rolled out.

“Making it easier and more convenient for people to travel around London is a key priority for us and offering contactless payment on London's buses, alongside Oyster, is the first step in becoming the world's first transport network where customers can travel between bus, underground and rail by touching in with a contactless payment card.,” says Shashi Verma, TfL's Director of Customer Experience.

Mayor of London, Boris Johnson, said: “Lots of us have had the frustrating experience of dashing to board a bus only to discover that our Oyster card has run out of credit. So the arrival of this latest technology is welcome news, meaning that with a simple touch of a contactless payment card, people can avoid having to scrabble for change and also still benefit from the Oyster fare discount. This is the latest in a range of ways we are working to make passenger journeys even easier and more convenient.”

TfL has worked closely with the banking and payments industry, including 1750 American Express, 1756 MasterCard, 1758 Visa Europe and card issuers, to bring contactless payment to London's transport network.

The Oyster readers on all of London's buses have been upgraded to accept contactless payments alongside Oyster transactions and the software has been approved by all the major payments schemes and confirmed as meeting the security requirements of the global financial services industry.

Contactless payment is one of a series of new measures being introduced to make it easier and more convenient for customers to do business with TfL.

Recent improvements with the Oyster online accounts, that are available to all registered Oyster users, include emailed weekly or monthly journey history statements and the facility to request a refund for a maximum fare.

Future developments include a new TfL website that will launch next year providing a more personalised experience for users and the streamlining of the multiple phone numbers to contact TfL into one number.

For more information on companies in this article

Related Content

  • New report indicates reduction in London’s pollution
    July 20, 2015
    A new report, produced by experts at King's College London, for the first time quantifies the health and economic effects of the air pollutant nitrogen dioxide (NO2), where all previous studies have focused on particulate matter (PM2.5). Combined together the effects of both pollutants reveal a higher health impact than previously estimated after taking into account this further pollutant. The study also found that nearly half the health impacts are caused by air pollution outside London such as diesel
  • Parkeon delivers self-service ticketing for Sydney
    August 2, 2016
    Self-service ticketing technology developed by UK company Parkeon has been installed across Sydney, Australia to make multimodal travel easier and more convenient for users of the Opal smart card scheme. The company has provided 255 ticket vending and smart card recharge machines for Transport for New South Wales train, light rail and ferry terminals to issue disposable single-trip cards and enable subscribers to reload their cards via cash or card. Parkeon developed self-service technology based on i
  • London mayor awards major funding for cycling improvements
    January 23, 2014
    The Mayor and Transport for London have awarded over US$26 million to boroughs across London so they can make key cycling improvements in their local areas. The money, which will be made available over three years, will enable boroughs to deliver measures to help increase the take up of cycling and make London more easily accessible and safe on two-wheels. Thousands of cycle parking spaces will be installed across London, with more than 5,000 delivered in Kensington & Chelsea and Waltham Forest al
  • Sydney to get transport electronic ticketing system
    November 27, 2012
    After more than a decade of delays, the New South Wales (NSW) government in Australia is to begin trials of the Opal electronic ticketing system on select ferry routes, with a trial set to commence on Sydney ferries in December. NSW Transport Minister Gladys Berejiklian said that commuters would be able to use a single card to pay for tickets on ferries, trains, buses, and light rail by 2015. The Opal card will be available on all Sydney ferries and some trains in 2013, with buses and light rail to come on