Skip to main content

Contactless payments introduced on London's buses

Bus passengers in London can now use their use their contactless debit, credit or charge card to touch in on the yellow Oyster card readers and pay the single Oyster fare on any of London's 8,500 buses. Introducing the scheme, Transport for London (TfL) says the new payment option will also be good news for the approximately 36,000 people per day who board a bus and find they have insufficient pay as you go balance on their Oyster to pay for their journey as they will be able to use the other card they may
December 14, 2012 Read time: 4 mins
Bus passengers in London can now use their use their contactless debit, credit or charge card to touch in on the yellow Oyster card readers and pay the single Oyster fare on any of London's 8,500 buses.

Introducing the scheme, 1466 Transport for London (TfL) says the new payment option will also be good news for the approximately 36,000 people per day who board a bus and find they have insufficient pay as you go balance on their Oyster to pay for their journey as they will be able to use the other card they may have in their wallet - their contactless payment card - to pay their fare.

At first, paying for travel using a contactless payment card will only be available on London's buses, and will not include daily price capping.

The flat fare structure on buses simplifies the introduction of contactless payment and ensures it is successful before rolling it out to the wider transport network.

By the end of 2013, customers will be able to use a contactless payment card to also pay for travel on London Underground, Docklands Light Railway, London over-ground railway and trams and daily and weekly price capping will be included at this stage.

Discussions are also underway with the train operating companies that serve London about accepting contactless payment cards on National Rail services where Oyster is currently accepted.

TfL claim this widespread acceptance of contactless payment cards is a leading-edge development and will be a world first once it is integrated on all modes of transport in London.  TfL will also become one of the world's largest single merchants accepting contactless payment cards when the scheme is fully rolled out.

“Making it easier and more convenient for people to travel around London is a key priority for us and offering contactless payment on London's buses, alongside Oyster, is the first step in becoming the world's first transport network where customers can travel between bus, underground and rail by touching in with a contactless payment card.,” says Shashi Verma, TfL's Director of Customer Experience.

Mayor of London, Boris Johnson, said: “Lots of us have had the frustrating experience of dashing to board a bus only to discover that our Oyster card has run out of credit. So the arrival of this latest technology is welcome news, meaning that with a simple touch of a contactless payment card, people can avoid having to scrabble for change and also still benefit from the Oyster fare discount. This is the latest in a range of ways we are working to make passenger journeys even easier and more convenient.”

TfL has worked closely with the banking and payments industry, including 1750 American Express, 1756 MasterCard, 1758 Visa Europe and card issuers, to bring contactless payment to London's transport network.

The Oyster readers on all of London's buses have been upgraded to accept contactless payments alongside Oyster transactions and the software has been approved by all the major payments schemes and confirmed as meeting the security requirements of the global financial services industry.

Contactless payment is one of a series of new measures being introduced to make it easier and more convenient for customers to do business with TfL.

Recent improvements with the Oyster online accounts, that are available to all registered Oyster users, include emailed weekly or monthly journey history statements and the facility to request a refund for a maximum fare.

Future developments include a new TfL website that will launch next year providing a more personalised experience for users and the streamlining of the multiple phone numbers to contact TfL into one number.

Related Content

  • April 4, 2013
    Ticketless travel for London’s commuters?
    London's commuters will be able to use their mobile phones and bank cards for travel across the city, if Transport for London's (TfL) plans come to fruition. Thousands of London bus users already pay their fares using contactless bank cards instead of TfL Oyster cards, which have been widely used over the past decade. Users pay different charges for different London Underground zones and for train travel, so TfL has to decide on suitable payment mechanisms, and could drive the widespread adoption of systems
  • September 8, 2017
    Cubic and TfL launch mobile ticketing app for Oyster card customers
    Cubic Transportation Systems (CTS) and Transport for London (TfL) have launched of the TfL mobile ticketing app for Oyster card users in London, England. The mobile app – Designed by TfL and developed by Cubic, the app allow Oyster card customers to manage travel fares and payments, top up cards and view journey history on the go via Android or Apple iOS devices. A range of travel products, including pay-as-you-go, weekly, monthly or annual travel, can be bought using the app and then added to custome
  • September 8, 2017
    Cubic and TfL launch mobile ticketing app for Oyster card customers
    Cubic Transportation Systems (CTS) and Transport for London (TfL) have launched of the TfL mobile ticketing app for Oyster card users in London, England. The mobile app – Designed by TfL and developed by Cubic, the app allow Oyster card customers to manage travel fares and payments, top up cards and view journey history on the go via Android or Apple iOS devices. A range of travel products, including pay-as-you-go, weekly, monthly or annual travel, can be bought using the app and then added to custome
  • December 21, 2017
    Cubic and TfL launch mobile ticketing app for Oyster card customers
    Cubic Transportation Systems and Transport for London (TfL) have launched the TfL mobile ticketing app for Oyster card users in London. Designed by TfL and developed by Cubic, the app allows Oyster card users to manage travel fares and payments, top up their cards and view journey history via an Android or Apple iOS devices.