Conduent Transportation has implemented a contactless payment system for passengers using public transport boats on lakes Maggiore, Garda and Como in northern Italy.
The EMV - Europay, Mastercard and Visa - contactless payment system for Gestione Governativa Navigazione Laghi is one of the first contactless payment systems introduced for boat transportation in Italy, according to Conduent.
Gestione Governativa Navigazione Laghi is the government agency within the Ministry of Infrastructure and Transport that operates a fleet of boats on the three lakes, which are among Italy’s most popular tourist destinations.
The new payment system enables tap-in and tap-out payments using the on-board validators with contactless debit and credit cards, as well as NFC (near-field communication) digital wallets.
It complements the electronic ticketing system previously implemented by Conduent at ticket offices across the three lakes for the 12 million passengers Navigazione Laghi serves annually.
“Operating an efficient, passenger-friendly boat fleet is vital to the transportation network on Lakes Maggiore, Garda and Como,” said Pietro Marrapodi, government manager at Navigazione Laghi.
“As part of the public tender won by Conduent, we first introduced electronic ticketing and now we’ve further enhanced the system with EMV contactless payment. This upgrade gives passengers more flexible ticketing options, ensuring a seamless travel experience.”
“Navigazione Laghi’s adoption of contactless EMV payment systems reflects a global shift toward digitalised ticketing,” said Jean-Charles Zaia, president of transit solutions at Conduent.
“Contactless EMV solutions make travel easier for passengers while enabling dynamic and flexible fare management, key benefits of public transport digitalisation.”
Conduent said its fare collection systems are used on more than 400 public transit networks globally. In July 2024, Conduent announced that it had launched a contactless payment system on the Venice transportation network managed by Azienda Veneziana della Mobilità.
