Skip to main content

Bird enables reports of poorly parked and damaged e-scooters

Bird is to roll out an app feature which allows people to report poorly parked or damaged electric scooters to the company. It is an attempt to solve one of the biggest bugbears surrounding the deployment of scooters and dockless bikes – the issue of what happens when users abandon or abuse the vehicles. Bird says the app’s new ‘community mode’ will improve parking and safety in the cities where it operates, such as Portland and Salt Lake City. The company will use reports to reposition poorly parked e-
November 15, 2018 Read time: 2 mins
Bird is to roll out an app feature which allows people to report poorly parked or damaged electric scooters to the company.


It is an attempt to solve one of the biggest bugbears surrounding the deployment of scooters and dockless bikes – the issue of what happens when users abandon or abuse the vehicles.

Bird says the app’s new ‘community mode’ will improve parking and safety in the cities where it operates, such as Portland and Salt Lake City.

The company will use reports to reposition poorly parked e-scooters and make sure damaged models are no longer available for riding. Also, the company will notify mechanics to remove the damaged vehicles from the road to be repaired.

Travis VanderZanden, CEO of Bird, says the company wants to work with communities to help alleviate problems associated with congestion and carbon emissions.

"Community mode gives any individual the power to engage with Bird in real time so that we can work together on making our streets safer and people-friendly,” VanderZanden adds.

Bird has already established a global %$Linker: 2 Internal <?xml version="1.0" encoding="utf-16"?><dictionary /> 4 36382 0 link-external safety advisory board false /categories/utc/news/bird-establishes-board-to-help-increase-safety-for-e-scooter-riders/ false false%> to improve safety for its e-scooter riders.

In the UK, a similar issue has emerged in London. Speaking to ITS International, Adam Warnes, vice president of UK operations at Passport, says the rise of %$Linker: 2 Internal <?xml version="1.0" encoding="utf-16"?><dictionary /> 4 36821 0 link-external dockless cycles false /categories/utc/news/passport-brings-traffic-management-platform-to-the-uk/ false false%> are causing problems for councils.

“Dockless bikes came in overnight and have created a huge amount of problems for local authorities with bikes being dumped and with no one having an understanding of usage, ownership or licensing,” Warnes adds.

Related Content

  • September 21, 2018
    Passport brings traffic management platform to the UK
    UK drivers ‘rack up’ more than £570m in fines each year, according to an independent study conducted by US mobile payment company Passport. The firm has opened an office in London and is offering a platform which it says aims to boost traffic management in cities. Called Passport Platform, the solution is intended to connect multiple modes of transportation and payments and provide a way for cities to understand, manage and collaborate with an ecosystem of mobility services. Adam Warnes, vice presid
  • July 9, 2019
    Grab secures $300m to expand presence in South-east Asia
    Grab has received $300 million to further accelerate its expansion in South-east Asia. Justin Leverenz, senior portfolio manager at Invesco – the company which has put up the cash - says the investment will support Grab in its “bringing more everyday services, greater accessibility and convenience to users in South-east Asia”. Earlier this year, Grab began working with property developer Sinar Mas Land to deploy electric scooters in Indonesia and to help strengthen BSD (Bumi Serpong Damai) city’s posi
  • November 22, 2018
    Lime launches free-floating car-share service in Seattle
    Bike-share and electric scooter company Lime has launched a ‘free-floating’ car-share service in Seattle and intends to make 1,500 vehicles available in early 2019. Bloomberg says the company has deployed 50 Lime-branded vehicles and intends to increase this number to 500 by the end of the year. Users can unlock a LimePod vehicle, a customised two-door Fiat 500, via the company’s app for $1 and are charged 40 cents per minute while driving. Toby Sun, Lime’s chief executive officer, says the company is a
  • December 5, 2018
    Columbus, Ohio is named Smart Cities Dive’s city of 2018
    Columbus, Ohio has been named City of the Year in the Smart Cities Dive website’s awards for its work on transit and electrification. The US city won the US Department of Transportation’s inaugural Smart City Challenge two years ago – and is rolling out a variety of smart city-related programmes. Smart Cities Dive said the city’s “biggest area of progress this year” has been its increased reliance on electric vehicles (EVs), including in its bus fleet and other government vehicles. City authoritie