Skip to main content

Australian Capital Territory does it MyWay+ with new multimodal ticketing system

Users can pay for travel via an account or usual mobile methods
By Adam Hill November 22, 2024 Read time: 1 min
Going live (image: ACT Government)

A new public transport ticketing system is going live in the Australian Capital Territory (ACT) next week, replacing the old MyWay system.

MyWay+ will allow people to plan and pay for multimodal journeys in ACT, which includes Australia's capital city, Canberra.

It begins on Wednesday 27 November following several months of system and user testing; new equipment has been installed on buses and at bus and light rail platforms and interchanges.

Passengers don't need to have an account: they can also use a credit card, debit card, Apple or Google Pay on their mobile phone to tap on and off.

Via an app and online portal, users can check accessibility options and receive personalised messages for bus and light rail services.

They can also purchase a physical MyWay+ travel card (including concession travel cards) from retail outlets.

ACT Government says there will be system improvements to both the MyWay+ account and app over the coming months, based on user feedback "as well as planned future software and system updates designed to enhance the user experience and meet the needs of Canberrans".

Customer service representatives will be located at major bus and light rail stops over the coming weeks as well as attending community events.

For more information on companies in this article

Related Content

  • Masabi expands MaaS rollout in Japan
    September 13, 2021
    Tickets are available in the Japan Transit Planner and Norikae Annai apps
  • Canberra plans high tech traffic management system
    January 21, 2014
    A consultant's report prepared for the Australian Capital Territory ACT) Roads department found that a full-scale rollout of intelligent transportation systems could cost about US$79 million but save US$116 million per year through lower rates of accidents and traffic delays. The government has included plans for a traffic management centre in its infrastructure, to be considered for future budget funding. The centre could eventually be linked to a network of cameras, road weather monitoring stations, v
  • Improve and increase mass transit systems to minimise congestion
    January 24, 2012
    Rather looking to solve congestion by spreading the load, perhaps we need to look at concentrating it. Michael L. Sena writes. We humans were made to walk and run at embarrassingly slow speeds by comparison with other, more fleet-footed organisms. The sea is not our natural habitat and we were definitely not designed to fly unaided. Nevertheless, humankind has evolved a method of living during the past century that is dependent on transporting its members over very long distances during relatively short per
  • Västtrafik gets on board with Ridango in Gothenburg
    March 10, 2025
    Project includes replacement of 8,000 validators with next-gen versions